RESTURANT - Gianni's! Versace is only just the name. - The Villa Casa Casuarina At The Former Versace Mansion Miami Beach - Trade Reservierungs
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🤮 1/5 - RESTURANT - Gianni's! Versace is only just the name.
By 👻 @Karine Y., 02/18/2024 3:00 am
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Don't expect that your dining experience will be resemble the Versace aesthetic. Interior does not reflect on the Versace style. Pictures on the internet, the pool is very well lit up with colorful lights- that's not the case in reality.Traveling 3k+ miles...upon arrival I was unimpressed, but didn't let that get in my head .Dining "experience" starts with the unpleasant hostess expressing to me that my table will be given away to another party (during my reservation time) if the last 2 people will be late. My reservation was at 6:45, the other 2 guests came at 6:50 ... 5 minutes late. Upscale restaurants do have a 15 minute grace period for a table. Came to restaurant 15 minutes before reserved time-expected a table to be already waiting for us. The 2 other guests came at 6:50 and the hostess tells me that she had gave away my table and now we will have to wait until another table is done for us but she cannot tell me what time we will be seated. You make a reservation and if at that EXACT time everyone in the party isn't there...your table will be given away without second thought. After going back and forth with her, she lead us to a table. I could sense the hostess had an attitude towards me for asking her a couple of questions. Hostess's lack of knowledge about the restaurant's floor defects/ issues , ended up with me falling and scraping my forearm. Little to no remorse or a simple "are you okay" was yet to come from the hostess who proceeded to look back and ignore the fact that a guest had slipped. No matter injury big or small, a warning to all guests should've been addressed if there's a caution to watch out for. Addressed to hostess that she should've informed me there was a defect in the floor, hostess proceeded to ignore me. Hostess led my group to a secluded table in the back of the restaurant , I'm assuming as an act to show her pettiness. Slapping menus onto each plate, she had given a table to us with the expression on her face as in "here's a table,shut up". Table completely lacked a luxury dining feeling, stained tablecloth and had an appearance as it's not been cleaned off from previous party. Once more,expressed my concerns to why the other party was seated at MY table and now we got sat in a room completely away from the restaurant scene. Hostess rolled eyes and said she will get the manager for us. Well in my opinion, a manager of a "high quality" restaurant should be able to address and resolve my concerns in a manner way. WRONG! Manager (baldy man) had came up to our table and began talking in an audacious manner to the men in my group basically stating "if you don't like this table, you can go outside and continue waiting ". Ok.... So reservation initially was at 6:45... now it was 7:30ish. They wanted me to wait more???? 45+ minutes just to be seated? Leaving us with no option but to wait more OR be seated completely away from the resturant. We didn't come to Versace to sit at in an empty room facing a corner. At the end,(after once more waiting) manager was able to figure out a way to seat us outside which was appreciated but the tone in which everything was being handled was extremely unprofessional. All about the service made it seem as I was just a pain (in you know where) and their whole purpose was for me just to leave. Manager had left me with a General Liability Incident Report to fill out. He had interrupted my dinner and was waiting for me to fill it out. I had told him " I'm sorry... I'm not filling out an entire report in the middle of my dinner!" At the end of the dinner, the manager was waiting for me by the door and proceeded to snatch the paper out of my hands , raising his voice at me saying that's his paper. That's not your paper nor your property! If anything, it is my paper and property just as it's yours since it's involving myself. As a customer, I am OBLIGATED to have a moment to read what I am signing and filling out. During dinner with loved ones , is most certain not an appropriate time at all. I'm not at a business meeting to be filling out paperwork at the table. Completely out of etiquette! I was totally willing to fill out the document and mail it back. Manager did not let me even have a copy of the "document". Again, I understand he wants to cover himself but he crossed the radar at this point. Food mediocre- lacks presentation (pasta was slapped onto the plate- kind of like at your elementary school cafeteria) Food barely reaching a 5/10. Be advised if you come here, prepare to fully keep your mouth closed and nod your head to everything , if you'd like good service. Say a word and they will ON PURPOSE throw attitude to any concern you shall have
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