Okay food, bad customer service. - Ruby's New York - Kaufe eine Reservierung
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New York's Best Restaurants that are most frequently booked by customers of Ruby's New York
🤢 2/5 - Okay food, bad customer service.
By 👻 @Cami M., 03/10/2023 3:00 am
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Starting off, I was impressed by the decor and the options on the menu. When I received my food, I was surprised to see edamame on the plate which I am very very allergic to. I told the server about the situation, and about five minutes later someone came back with the same exact plate.... so I had to inform them again of my allergy. Then the correct plate was brought, but the server was a little condescending about the situation. When it was time for the bill, another entree was added that we never ordered, and they ended up charging my card $20 more than what was on our bill. Our server came back to change it and asked if I wanted to change the tip. When I said yes he responded with "Are you sure? I will have to go get my manager" and I said yes, and he proceeded to ask again. It was a weird experience, but the food was good.
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