Slugs in vegan tasting menu - Pied a Terre London - Kaufe eine Reservierung
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🤮 1/5 - Slugs in vegan tasting menu
By 👻 @Vip, 07/28/2022 3:00 am
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Experience started off very good, staff were very welcoming. I'm a vegan and decided to treat myself for my birthday so myself and a friend went to celebrate (we only do tasting menus twice a year on our birthdays). The food was very good, until I received the 7th course. I started to eat it and a couple of bites in realised there were two live slugs in my salad. I called the waitress over, who immediately removed it from the table and I advised another waitress that I didn't want a replacement since the thought made me feel nauseous. The dish included vegan cream cheese, so all I could think about was the creaminess of that and how I could easily mistaken a bite of that for a slug. My friend who was having the meat tasting menu, also returned her plate since she felt a little sick after she saw the slugs on mine. They came out after half an hour with the next dish, I was feeling better by then and was okay to eat more since the rest of the dishes didn't contain salad. A waitress came over to apologise and said they would take off a drink, but we both misheard and thought she said they would take off all drinks. When the bill came, we were surprised to see that they had charged us fully for the tasting menu and only taken off £30 for 2 drinks. We asked to speak to the manager, and this is when it all went downhill. We would have accepted a proper genuine apology, however, the manager (David Moore) had a smirk on his face the entire time. He refused to take off more money and when we told him to at least take off the 7th course because we didn't finish eating it he responded with 'well, there's no way for me to know that you didn't finish the meal', we told him to ask his staff since they saw the slugs and took the plates away, but he wouldn't. His excuse for the slugs was 'its all fresh produce so things like this happen', which I couldn't accept. There were about 6 tiny leaves of salad on my plate, how do you miss 2 slugs?! Also, not something I would expect from a Michelin star restaurant... maybe McDonalds. The whole time we were trying to explain it was unfair for us to only received £30 off, he made it seem like we were trying to get a free meal. We ended up not paying the service charge so saved around £60, including the drinks coming off. I was okay with the £60 off, but this should have come from the restaurant itself, not from us refusing to pay service charge. A genuine apology without a patronising smirk would have also gone a long way. First time I've ever written a review. The waiters/waitresses were very good, it was the manager that completely ruined the experience, there was no regret from his side. I wish I knew it is legal to not pay for food, I would have walked out without paying after the encounter with David Moore.
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