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🤮 1/5 - “That is Portuguese style” if cooked unsatisfactorily
By 👻 @BKK888, 12/28/2019 3:00 am
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I visited this restaurant for lunch/dinner more than ten years.
I went there tonight with my wife and ordered one of my favourite “duck rice”. However, they cooked the rice too long this time and the rice became dry and hard.
The manger “Lucy” took the rice back to kitchen after I told her the rice is over cooked. She came back with the rice and said “the chef told her that is the way this restaurant cooks the duck rice”. Then I told her although I am not a member of the club, I am not a tourist first time visiting the restaurant and I knew how the duck rice should be. And I told her just left the rice on the table if the restaurant felt it is the way to treat a guest as I can pay the bill without any problem. The rice was left on my table.
However, after few minutes later, Lucy started to discuss with the guests of another table and saying “people should not expecting a Chinese style cooking when ordering a Portuguese dish”. Although Lucy did apologise and not charging the price of the duck rice after my complaint on what she discussed with other guests, obviously she was totally not accepting my comments on their cooking.
As a restaurant guest, I can understand a restaurant cannot cook a dish satisfactorily every time. But it is unacceptable if the restaurant staffs (both kitchen and serving staffs) are not trying to listen the comments from guests.
Unless the restaurant can improve the training of the kitchen and serving staffs how to handle customers comments and respect each guest (even though not being a club member). Otherwise if people go this restaurant for meals, they should accept all the cooking and services as that is the “Portuguese style” providing by them.
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