Will never stay here again!!! Absolutely never again - La Réserve Ramatuelle - Trade Reservierungs
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🤮 1/5 - Will never stay here again!!! Absolutely never again
By 👻 @joseph l, 07/24/2021 3:00 am
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Arrived at the hotel for a 3 night stay. 1900 euros per night room rate.
22-25 July 2021
Amex confirmed an early check-in at 10:00 which I especially asked since my wife is pregnant and has to lie down after standing too long.
This was completely overlooked by the hotel so we had to wait until 12:45 to get into the room. We needed to go to a birthday party at 13:00!!!
What followed was a bunch of excuses and lies you can’t imagine.
First was that the previous client had
not checked out.
Client had checked out at 8:30 because no client had checked out since we were in the lobby all this time…
Then they said it would take until 12:00 to get the room ready. Ok so to kill the time we took breakfast in the mean time.
Then some guy from reception came ond told us while we just sat down at breakfast that we had to pay extra for this breakfast because we checked in early.
I said obviously I would pay for it! What question was that!
>>> But this immediatly sat the tone for us while all we wanted is 3 days of relaxation and good service.
Then it al started:
At 11:50 they came to us saying there now was a technical issue with the aircondition. I said to them: please deal with it later as we needed to go to that birthday party and we just wanted to change.
We had to ask again and again until 12:30 they said there was now a paint issue in the room. This pushed my wife over the limit and had to cry…
I again said to them can you please deal with it after we leave for the party at 13:00
Somehow they really only wanted to delay our entry into the room at which point my wife became very displeased and told them she really needed to lie down since being all this time waiting.
Then they told us we would need to move rooms the next day at which point the whole discussion got really heated and the rooms director blackmailed us in front of the room;
« you must now confirm that you will move rooms tomorrow otherwise I will not let you into this room »
This was already 12:45. I asked them: is this
blackmail because I sure don’t like this and these are not my values. My wife had to confirm this 3 times that we had to move the next day at 12:00 and then wait again until 16:00 to get a new room until we were able to get into the room.
Then the bell boy was actually laughing with my wife because the door accidentally fell against her when moving inside at which my wife said; is this the kinda service we are to expect from this hotel?? He laughed some more at which point for me there was no way back and the next day we would check out.
I can’t recommend this hotel to anyone after this terrible experience. This will happen again with a mentallity like this.
Asked the general manager to call me on numerous occasion to his staff. ‘Never got a call’
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