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🤢 2/5 - Double charged; terrible communication
By 👻 @d_c_palmer, 12/05/2022 3:00 am
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First about the restaurant. The food's OK - nothing special; I've had much better Greek food - at much lower prices, elsewhere. Our waiter encouraged us to order multiple dishes, which was fine - except that they were delivered individually, separated by long intervals, which rather spoilt the "mix and share" vibes. Furthermore, the restaurant was so dark we couldn't read the menu, and so noisy we couldn't hear each other speak. Now onto our major gripe: we were double charged - and because we'd paid by debit card, this was money came straight out of our bank account. Now mistakes do happen, but what really caused annoyance was the lack of action from the restaurant. I telephoned - no answer; I texted - no answer; I filled out a web form - no answer; I e-mailed (twice) - still no answer. After two days of waiting for a response, my patience snapped. Since we were leaving the city the next day, my wife and I decided to pay a personal visit (in pouring rain) to speak with the manager. He explained that all communications go through to the owner - and when she's away, nothing happens. Not good! Whilst the manager was duly apologetic, and we ended up getting a cappuccino each for our troubles, this should never have happened. I did finally hear back from the owner - when she had returned - but wasn't reassured by her failure to address the lack of communications (as I had suggested in a follow-up e-mail). As a result, I really can't recommend this outfit.
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