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Jarrah Bar and Café Hillarys Reviews from The Last Year
A disappointing end to a evening meal
We had booked for early dinner at 5:45pm and we were initially directed to the wrong table, which already had someone be setting at. This led to some confusion with the drinks going to and returning from the table back to the bar. On ordering one of the starters was sold out and the alternative was disappointing, with respect to ingredients and cost. The mains were good, again recognising a premium based on size of meals. At the time of ordering the dessert, this had also sold out despite being early evening. When providing constructive feedback to the manager on our experiences these observations were dismissed with no form of an apology. We decided to end our evening at one of the other venues for dessert and drinks. Sadly we won’t be going back.
Needs a lot of work
We went for dinner on a Saturday night and it was chaos. Nice place, lovely staff but if desperately needs organization eg there is no one on tables so it’s a free-for-all trying to nab one, I couldn’t find menus so I asked another table if we could use theirs, it’s an ordeal to order food and drinks (and God forbid you should want to order both, you have to queue twice). It wasn’t a pleasant dining experience.
Don’t bother
Very disappointed my husband ordered the steak sandwich, rated the best steak sandwich, I don’t think so. The chips were nice. I ordered the seafood Mariana for 42 dollars 2 prawn and tiny pieces of fish. The pasta was dry and not cooked. I think you need to look at your menus and prices. As I won’t be back. Plenty of other places to eat at Hillary’s that are less expensive and tasty.
Disjointed
I’ve never known a place to be so disjointed and disorganised as this place. You have to line up in one area (across a walkway) to order your dinner and then line up again in another area (across a walkway) to order your drinks where the staff hand write your drink order (incorrectly) and then you’re sent back to your table to wait excessive times for your drinks to be delivered. There is a long bar in place that you’re not allowed to approach which is all very confusing. Why not reduce confusion and increase customer service (and satisfaction) by implementing a seem less process. All very annoying and not sure if we’ll be back.
Overpriced and way too small portions
We were 2 couples and ordered our drinks and meals at the bar at the same time. We were told to get our own cutlery, napkins, water and salt and pepper. We waitied at least 10 minutes for our beers to arrive, my friends cocktail was at least another 10 minutes after that. Mine and my husbands meals arrived after a lengthy wait. My husband had the 'famous' steak sandwich which he said was nice but definitely not the best he's had. I ordered the garlic prawns and was shocked to see 4 tiny prawns for $22. I had finished my meal and my husband was halfway through his steak sandwich before 1 of our friends received her meal. The other friend had ordered a steak sandwich too but got his after another 10 minutes. Surely staff could see 2 people from the same table ordered steak sandwiches, why they would not make both at the same time is beyond me. Clearly lack of communication in the kitchen. I dont know if they were understaffed on this particular day but service was very slow. We waited way too long for our drinks and food and getting meals so far apart meant we didnt get to eat our meals together. This, along with the ridiculously high prices for the meagre amount of food means I will not be returning.
Underwhelming and expensive
We went for our anniversary dinner. They did not have the Vasse Felix so we opted for a slightly more expensive French that was nice. We had to get our own water for the table. Husband ordered garlic and chilli prawns - 4 small prawns for $22. Fairly bland. I had crumbed brie - 2 small pieces for $16. Husband seafood linguine $42 was bland with barely enough sauce to cover the pasta. The wild prawn and medditerranean vegetables $40 consisted of 5 prawns although there were a lot of vegetables and the meal was pleasant. Our mains were brought while we were eating our entrree, taken back tothe kitchen and theen reappeared. OUr entree plates were not removed for the whole meal and were still sitting there with ojur main plates when we left. It was not a particularly busy night. Staff were pleasant.
Good kai for my whanau.
Really enjoyed our meals, 6 adults and a 3 year old, service was quick and efficient. All our primo and secondo dishes were excellent, a fair bit of taste sharing was done. I like going to the bar to order drinks as you don't have to rely on the busy food staff to get your drinks.
OMG! Boycott!
Absolute rubbish! Garlic prawns $22, got 4! That’s $5.50 a prawn, drinks ridiculously over price and NO Service, go to the bar, help yourself to plates and cutlery! Don’t waste your time or money!
Fourth rate steak sandwich
Had the supposedly "best steak sandwich in WA" for dinner. It wasn't very good, probably about No 4 against the others I have had I would not recommend it to anyone.
Great lunch
Enjoyed a lovely lunch today, both the service and food were really good. The 100g steak was really lovely, the steak sandwich awesome and the mediteranean vegetables really good.
Long wait for meals to get served
look,the food is good and we have been there a few times. However, the service. We waited and hour and a half for our meals. And last time w ewent they missed out one of our meals. It's not a cheap restaurant and i am not happy to sit there for so long and not get served. Let's go somewhere else. I hear mia cucchina is good
Hillarys's Best Restaurants that are most frequently booked by customers of Jarrah Bar and Café Hillarys
Prepaid Reservation Fee
By 👻 @CivilizedCard10, 07/06/2023 5:26 pm
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When you sell a reservation that has a prepaid fee AT takes a commission on that fee. This doesn’t really make sense because it’s an expense the seller incurs not part of the profit that is shared.
For example:
Carbone NYC fee to book table for 2 is $108.88
If you sell it for $200 on AT you get $140 from them.
Your net profit is $31 and AT collects $60 in fees.
It would make more sense not to charge commission on the upfront fee as this creates a disincentive and results in higher costs for buyers.
2 Answers
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Don't like the Answer? Add another one. |
Answer from 🥩 @FamousStation67 (07/06/2023 6:51 pm)
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Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
6 Comments
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By 👻 @CivilizedCard10 (07/08/2023 3:03 pm)
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By 🍑 @BraveCloth47 (07/07/2023 9:32 am)
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By 🧿 @DefendableJump50 (08/20/2023 3:21 pm)
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By 🥩 @FamousStation67 (07/11/2023 10:39 pm)
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By 👻 @CuddlyRice61 (10/13/2023 1:15 am)
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By 👻 @EarthyCook75 (11/05/2023 1:15 pm)
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Answer from 👻 @LaudableSupport16 (10/23/2023 11:47 am)
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I agree to this!
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