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Hôtel Costes Paris Tripadvisor Reviews
Latest Reviews On Tripadvisor
25 Reviews
0 Replys |
Classy business meetings
We went for a cocktail business meeting. It turned quite fruitful. The service was immaculate. The waitresses very presentable. The hotel is gorgeous in its interior design. I had the Mai Tai cocktail and i must say, as a very particular customer, that it was one of the best i ever had. Keep up the good work.
Be the first to ReplyArrogant and annoyed service staff
Hotel Costes is an In Place in Paris at an excellent location in rue castiglione close to place vendôme Trendy interiors and small cosy rooms Let’s say very small rooms! Reception was confused and not really professional. Three to five young ladies in miniskirts or tight dresses are standing around as lobby decoration but don’t attribute to lift up the service level. The service especially in the restaurant was not professional, arrogant and unfriendly. An absurd contradiction to the the outrageously expensive prices. The food was ok but not excellent. In relation to the hilarious prices it was actually quite poor. Pool was closed and noisy construction work was in progress .During the night you could hear the music from the basement. At the check out nobody asked about the quality of the stay or customer satisfaction. Not a word about hoping to welcome the guests again. Not even one friendly or charming comment. Only arrogant and annoyed attitude. Altogether a frustrating experience . I would recommend to hire a management with professional skills maybe from ecole. d‘hôtellerie in Lausanne .
Be the first to ReplyRobbed by the hotel
We write to express our profound disappointment with our recent stay at this hotel. We are long-time, loyal guests who have always enjoyed your establishment's amenities and service. However, our most recent visit left us feeling more than dissatisfied. Upon our arrival, we were informed that we had inadvertently booked an additional room, which was never confirmed by us. Despite this, we were charged for the additional booking and told that the Director, who was not present, would handle the situation. We are charged an additional 1000 euros for a reservation we did not make. We are feeling robbed and taken advantage of, with no one from the staff willing to listen to our concerns or provide a satisfactory resolution. Moreover, several of the hotel's amenities, such as the elevator and spa center, were not functioning properly. No one was available to assist us, which made us feel unsafe and uncomfortable. As loyal guests who have spent considerable time and money at your establishment, we expected better treatment and service.
Be the first to ReplyHorrible , Criminal , misogynistic. I am sad how many people they abuse
This is the first time I write review on Trip Advisor . As I am so disappointed, I stayed in this hotel a lot as we liked the ambience and were friends with owners . But yesterday I experienced something I never did in my life , I believe staff is covering a theft of my Cartier rings . Services are misogynistic and harassing . Never checked the cameras to resolve stolen 2 Carrie rings , instead humiliated me and would not release my luggage until I paid for the bottle of Champagne which was gifted to me first, and I never asked for it , we are wealthy and can pay for our own drinks . I was so shocked and delayed I missed my flight . I will report to police of course but it’s very bad service and unprofessional practices . Not to mention that in their Le Matignon Club , staff deals A class DRUGS TO THE CUSTOMERS which is disgusting. Highly do not recommend, and never be back .
Be the first to Replyworst hotel in the world
very disappointed. The room is super small and not very clean (i found some hair on my sheets). Also very noisy (you can hear the neighbours speaking). The hotel staff is rude. The breakfast is like a 2 stars hotel.. My first and last time here!
Be the first to ReplyFrom Charming to Cold: A Disheartening Experience at Hotel Costes
Dear Hotel Costes Management, As avid patrons of Hotel Costes, we have made it a tradition to visit each year during our trips to Paris. However, our recent visit has left us disheartened and reconsidering our loyalty to your establishment. To begin with, the closure of the lovely entrance on Rue Saint Honore was an unexpected inconvenience. Entering through Rue de Castiglione to gain access felt less inviting and took away from the charm we had grown to associate with your hotel. Upon entering, we were unpleasantly surprised by the new check-in process at the lobby reception, specifically for patrons seeking only a drink at the bar. The demeanor of the staff was particularly disappointing, as they exuded an unwarranted air of arrogance, as if we were intruding on their home. It is disheartening to note that the warmth and welcoming atmosphere we once cherished at Hotel Costes seems to have been replaced by an aloof and indifferent attitude. In addition to this, our interaction with the staff left us feeling as though we were being looked down upon as if our presence was an inconvenience rather than a welcomed visit. This shift in attitude has significantly tarnished our perception of Hotel Costes. Despite our attempt to make the most of our visit, the ambiance felt cold and the overall experience lacked the charm that drew us to Hotel Costes in the first place. We made a purchase of 300 euros worth of candles and room spray, but the regrettable encounter with the staff overshadowed any enjoyment we might have derived from our time at your establishment. Hotel Costes has held a special place in our hearts for years. Unfortunately, the recent changes and the demeanor of your staff have left us with no choice but to reconsider our future visits. I sincerely hope you take this feedback into consideration and work towards restoring the warmth and charm that made Hotel Costes a standout destination in Paris.
Be the first to ReplyWorst Hotel In The Free World
Hotel Costes is run by filthy, rude, arrogant and disgusting staff who delude themselves that it is a privilege to use their services. Those cowards forgot they still have a hotel and bar thanks to the English speaking tourists they abuse. VISIT SOME OTHER COUNTRY, SOME OTHER HOTEL - They don't deserve your money.
Be the first to ReplyAVOID STAYING AT HOTEL COSTES
Hotel costses is a TERRIBLE hotel with expensive and tiny rooms — AVOID. I was suppose to stay here for 6 nights but upon checking in I found out the room /hotel had a STRONG incense smell. I could not breathe and could not fathom even staying the night but since they charged my credit card upfront for all six nights, i was told by their manager on duty ( very unhelpful and discourteous male) that evening that I should stay the night and hope for a refund of the other 5 nights the next day. Yes, BEWARE unlike most other hotels they take payment upfront! I didn’t sleep all night and had to open the window to breathe despite the 50 degrees Fahrenheit cold. I made it my priority the next day to speak to the management and they said they would refund me for the 5 nights. I honestly felt like something was sketchy about their mannerism ( and the fact that they took all 6 nights upfront when I checked into the hotel which is something I’ve never experienced at many other hotels worldwide). As such I insisted on having all the receipts and documentation. A week later and the refund still did not show up on my credit card so I emailed the hotel and spoke with Michael who kept reassuring me the refund has been processed. Fast forward 2 weeks later and the refund still hasn’t shown on my card. The hotel management keeps giving me the same answer everytime I email them. These people keep saying they’ve refunded me but the money still isn’t back on my credit card. There is something really sketchy going on here as refunds do not usually take this long to show up on credit cards. I really think that they have been deceptive and dishonest with the situation. I have asked them for documentation on their side showing that the refund has been processed but they have not provided this. I have NEVER had a refund taken as long as it has and this entire experience has compounded in how exceptionally awful Hôtel costes is. Additionally, the room was incredibly small. I had one full size suitcase which could not fit in the room. Their room was also really dimly lit and I, a female with 20/20 vision, could not see properly even with all the lights on. The room was stuffy and had no air circulation. In fact I had to call the hotel mechanic at 3am to troubleshoot the issue as I literally could not breathe. Even he could not properly navigate around the room due to how dimly lit it was. The hotel was not the 5 star luxurious hotel it advertised to be. I will be sharing my terrible experience with everyone of my friends, family and all of social media so that nobody has to experience the horrible time that I’ve had with hotel costes.
Be the first to ReplyRomantic getaway
Romantic getaway with my wife. From the moment one enters the property , one feels cushioned in luxury. Lights are dim, beautifully decorated, wonderful smells and music. Rooms are amazingly decorated and cozy. Food very tasty and well presented. Service in the restaurant was a little rushed and mechanical but didn't take anything away from the offering. Decor in the entire property is jaw dropping.
Be the first to ReplyWorst experience!!!
Walked into the hotel resturant of Costes Hotel and asked for the bar, bar manger came and asked me where I am staying at, I told him at the Hotel Castile, he said in a very rude manner, no one allowed in the bar from Ritz, Oriental or Castile, you can leave this place. Worst experience at the hotel ever since I am traveling, Great ambience but too much arrogant and egoistic pride!!!
Be the first to ReplyWonderful evening in the restaurant
Went on a recommendation from another reviewer for Saturday dinner. We got a table inside where we could observe the goings on without having to share the cigarette smoke on the patio. My favourite champagne on the list (Jacquesson), and a great menu with some really good fish options, food was cooked perfectly, with well chosen background music and a buzzy atmosphere. The staff are smart, helpful & attentive. Looking forward to next time.
Be the first to Replyunforgettable
Wanted to stop by and thank the wonderful people who made our recent stay at the beautiful Costes memorable and enjoyable: Natacha, Anna, Venke, Benoît and everyone at room service and at the restaurant - thank you for your kindness and service. We had an unforgettable time. Looking forward to returning soon.
Be the first to ReplyBed service
Greetings , We arrived to stay at the hotel and booked a place at the restaurant. We have never received such humiliating treatment from the hostess, not only did we wait over an hour for a table even though we had reserved a place in advance Even when we tried to talk to the hostess, she turned her back on us, a shocking attitude
Be the first to ReplyInteresting!
A great friend took us here and like other reviews the "greeters" were at best indifferent and unhelpful but we persevered .. our waiter turned out to be brilliant and we had a really fun night..dim sums were great..take a head torch if you need to visit the rest rooms!
Be the first to ReplyHorrible Service
We came here for dinner and the service was really horrible, the food mediocre and vibe was mostly empty. Notwithstanding how empty the place was, the staff insisted on seating us in a back corner and not in the main area as we were not hotel guests. I explained we were staying at the Ritz nearby and the hostess said that is more the reason why we can’t be seated better. The waitress was not pleasant and impatient and the food was mediocre at best for pricing that matches the best of Paris. I would avoid this place. Horrible service and experience.
Be the first to ReplyOk , but not good
Place is ok ,food is average, but not great or good service not great , but is not bad , is just a tourist trap , the prices are hi for the food , and the service, not recommended. The music was exelent .
Be the first to ReplyAVOID, GO ANYWHERE BUT HERE!!
I went here with two friends of mine and it was quite possibly the worst night out I’ve ever had. The staff was extremely rude and even though there were loads of waiters and waitresses running around, it was impossible to get anyone’s attention. I noticed how the other people at other tables were also being treated terribly and no one seemed to be having fun anymore. I think, especially, if you’re under 30 years old GO. SOMEWHERE. ELSE. My friends and I ordered and our waiter LOOKED ME UP AND DOWN IN DISGUST! Alongside that anytime we’d ask him something he’d roll his eyes at us! I know what Hotel Côstes used to be like and this is not it! All the prestige, the kind staff, the excellent food; has all gone out the window. Even as someone who’s not a food critique, the menu made no sense. It seemed to be every single cuisine imaginable, meaning no one in the kitchen was specialised in what they were serving. The food was expensive for what you got as well and I don’t even mean size-wise; the presentation was terrible. Also , they won’t hold up in the end because ZERO vegan options except for spring rolls which were the saddest looking things I’ve ever seen in my life. All in all, a total waste of money! I live in Paris and know where to find the best fine-dining in the city and this, is not it. Until they change the staff and modernise their menu, I’m not coming back.
Be the first to ReplyRude hostesses and staff
The waitresses and hostesses are very rude and arrogant. Someone should teach them a lesson in manners. There are many other top places like Rosewood that are much better. I would say take your money to many other 5 star hotels. These young rude women shouldn’t even be allowed to work at McDonalds.
Be the first to ReplyRUDEST staff ever
You can’t take away the fact that this is a pretty place to eat, but honestly our waitress nearly ruined our night. I have seen other reviews complaining about the service but I never expected it would be this bad. I have never been treated as poorly by a waitress as this. She was arrogant, rude and she seemed genuinely angry to be working, it was nearly humorous it was that bad. Won’t be visiting or recommending this restaurant to anyone because of how stuck up the staff were. Management take note.
Be the first to ReplyBeware the receptionists
As usual, the food at Costes was good and the service was acceptable. But as happens so often, the receptionists were intolerable. I requested a table in the courtyard, most of them being unoccupied. I was told that they were not available. I pointed out that it was already 1 pm and that most of the tables were vacant. The receptionist retorted that management reserves those tables for hotel guests! Having eaten at Costes innumerable times and having generally had a table in the courtyard, I will not go there again for many months, awaiting for that rude and arrogant receptionist to leave. She spoiled the experience for the group of us, and my friends have said that they will not return in spite of also being regular diners at Costes.
Be the first to ReplyNo need for such arrogant behavior from the front desk personnel!
Very nice setting I always visit when in Paris but so bad service and extremely arrogant personnel ! I like to have dinner there at least one night during my stays because the food is very good, the setting in terrace is great and I like also the crowd! This was my first time after the pandemic and I was very happy to repeat this nice experience but unfortunately they spoiled my evening with the way they treated us especially the front desk lady! We made our reservation from our concierge from Plaza Athenee at least one week ago and when we arrived they treated us in a way that made us left without even ordering. They told us that priority in seating order and best tables have only the Costes hotel guests! After so many years visiting this place this was my worst experience! I will give it one more try next time!
Be the first to ReplyExperience
I did not like it is not good after seeing ritz bar also never go with children they do not allow children but they allow smoking by the way and they do not respect if you have children I did not like it
Be the first to ReplyAmazing food
We had amazing food here. The cheesecake was the highlight of the night. I would definitely come back. You have to book on the day to get a table for the day. Rang in the middle of fashion week and they fit us in. Everyone was friendly and attentive
Be the first to ReplyNever again
What a terrible experience.
I choose this place for a meeting, at the bar.
But, staff was too important to smile or be polite. It seems I qas doing a favor being there and pay for they salaries.
When we arrived, I request a table, and the attendant looked at me like: you want a table? To bad.
We waited at least 10 minutes to someone get our order.
Once again, they were to important to smile and to be polite.
At the end, I went to the shop to buy some stuff for a friend of mine, and the service was terrible, rude and nothing polite.
What I think is that since the bar was full, people don’t care about a good service, just serve, gove you the bill and bye bye.
I suggest these staff to go to Mandarin Oriental, just one door at the left, to learn how to serve the clients and know how good service is.
Because at the end, staff will always be staff when they are working. And they have to know that their place is to work and be polite.
Dangerously good
We went december 2021, extremely beautiful hotel and restaurant. Plants and beautiful red lights, we ate in an egyptian style room and it was gorgeous. Extremely trendy and staff very friendly. I am normally a vegetarian but for their food i made an exception. Though they had vegetarian and vegan options, i had two non vegetarian ones. There was an caramelized aubergine which i had, it was cold so i recommend you ask for them to heat it up. Overall very good. Then i had the chicken spring rolls, INCREDIBLE. I love asian food and it was truly a delight to eat, provided with salad leaves and delicious sauce. Then, the tiger beef. I cannot express my love for this beef, it tasted like no other. Dangerously and unbelievably good, with also a great sauce and coriander for extra flavor. Then desserts, i had berries with whipped cream, but special whipped cream! It was vanilla flavored and incredible, as well as the berries very good. Then my friends had the caramel eclair, they mentioned it was too strong in taste. Overall great experience, beautiful and cozy as well as trendy. Great music and vibe. Thank you for making my stay in paris better!
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