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Hans' Bar & Grill London Reviews from The Last Year
Beautiful meal and service second to none!
Couldn’t recommend it more! Food was beautiful, atmosphere lovely and relaxing after a long day and the service impeccable! We were here celebrating my dad’s birthday but hadn’t told the restaurant this and our wonderful waiter Sanjana overheard us doing a birthday cheers and discreetly asked me if it was my dad’s birthday. She then prepared a lovely birthday sweet treat platter for a surprise and sang happy birthday to him. She truly is an asset to the company and is amazing at her job!
amazing service by Sanjana.
We had a wonderful dinner, and Sanjana's exceptional service made it even more memorable. Her welcoming smile, extensive menu knowledge, and thoughtful recommendations created a fantastic dining experience. What truly stood out was Sanjana's genuine enthusiasm and dedication to making our visit special. Her attentive and personalized service created a memorable dining experience. We'll definitely be back for her outstanding service.
Poor value and cold
Poor value for money. The seating is in totally the wrong place. Every time your staff go outside to serve the tables. The cold air just rushed in and it’s constant. Not pleasant. You need to have the door opening from behind the bar. If you haven’t got something on the menu tell customers when you give them the menu. Food overpriced for what it is just because of where it is. Would not recommend or go back.
Refused to serve me as I am a coeliac
I have been fortunate enough to enjoy many of the Relais & Chatteaux establishments in London and throughout Europe. This is the first time I have ever been refused service due to being a coeliac (very allergic to gluten). I was shocked, humiliated and disappointed that the restaurant would not cater for my allergy and I write this review as a warning to anyone else with a food allergy. My advice would be to look elsewhere.
Very good and a service as excellent as it was unexpected….
The burgers and fries were delicious. But it was above all the service that I appreciated: while the order took a while to be served, I received apologies from the staff and, to my great surprise, a 20% reduction on the bill as a courtesy. commercial gesture for the wait considered too long! And this even though I hadn’t asked for anything and even less complained and we are tourists who probably won’t return to the region for a long time! Well done !
No mistake, lovely place with fresh food.
I like a lot this elegant and comfortable place. The food is very fresh and the service is great. I’m going often because I’m very satisfied and it’s keeping the high quality of food.
Terrible service and below average food
Terrible service and average food. For a restaurant that felt not even half full, the service was awful. Inattentive staff who disappear, long wait time for food which then all came at different times. The menu reads really well but steak was over cooked and fish & chips was breaded rather than with batter. Sounded promising and decor nice but don’t waste your time until kitchen and service revamped.
Terrible Service!
Waited 33 minutes for water and coffee. Absolutely horrible service, food was ok we had breakfast, took almost an hour to arrive!
Dreadful service
Dreadful service, I think they’re understaffed or just seriously inefficient, one waitress had a terrible attitude. I am always polite but just because she’s stressed, she should not take it out on guests! Both meals lunch and breakfast were horrendously slow too.
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