1-Liner: Great view; Not a pleasant stay at all. - Eden Roc Miami Beach - Trade Reservierungs
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Ranked #13 in Miami Beach's Best Hotels.
🤮 1/5 - 1-Liner: Great view; Not a pleasant stay at all.
By 👻 @Anthony C., 08/09/2022 3:00 am
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I wish I had spent my money elsewhere!Positives:- Large Balcony (we had the Junior Suite)- Yazmine, from the Front Desk, provided great services- Gabriel, from the Bell Desk, also provided great services- Large soaking tub! (But the jacuzzi jets were weak.)... and that's about it!** Please 'like' my review if you find it informativeNegatives: (In order of my personal dissatisfaction level; bottom being the worst!)- We have a party of 4 clearly stated in the reservation. Why did the Housekeeping team keep on only providing 3 bath towels to our room everyday upon cleaning? On the first night, I spoke to (I believe her name is...) Nora at the Front Desk, on my way out to dinner to ask for extra towels. When I got back to my room... nothing. I had to text the hotel management team again to request for the towels before actual delivery.- Housekeeping came in for turn-down service. Took away the bath mat and replaced it with none. Again, I'm at a beach resort and I would think it's normal to be taking a multiple showers in a day- The lever on the toilet is a) whimsy... feels like if I press any harder, it would break, b) difficult to press down, c) it must stay pressed down for the weak flush to work, and d) it requires multiple flushes. This is something that Housekeeping should have noticed and reported to engineering during regular cleaning.- I kicked the corner of the bed frame multiple times. Although you can say it's my fault, it didn't happen just once. That corner is a safety concern (See attached picture)- A beach resort that closes their beach services (stopped offering towels and retrieving all lounge chairs) at 5pm on an early August Sunday is a bit 'early' in my opinion.- A beach resort that offers 3 swimming pools but ran out of pool towels by 5:30pm is totally unacceptable! (I came back from the beach for some towels and the pool attendant told me that they were out and simply offered me the remaining lounge towel-cover as an alternative.)- The mattress of the bed closest to the bathroom is completely worn out! When you sit on it, you can feel your butt hitting the bottom. When you stand up, you can see the indent. (See attached picture) It was a very unpleasant sleep throughout the entire stay!** Please 'like' my review if you find it informative
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