Terrible service and down right EXTORTION by the staffs - Celestial Court Chinese Restaurant - Kaufe eine Reservierung
Reservierung bei Celestial Court Chinese Restaurant für Heute oder Morgen? Geht ganz Easy!
Kaufe eine verifizierte reservierung bei Celestial Court Chinese Restaurant von Jemanden der sie nichtmehr braucht.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservierungs!
All listed Reservierungs are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
's Best Restaurants that are most frequently booked by customers of Celestial Court Chinese Restaurant
🤮 1/5 - Terrible service and down right EXTORTION by the staffs
By 👻 @Nancy, 02/06/2023 3:00 am
|
Dear Sir/Madam I am writing to complain the unacceptable restaurant service for your staff when I was having family lunch on 5th February. The whole experience is a nightmare to us and my mum who was the host of the gathering was upset and extorted by the staff in Celestial Court Chinese Restaurant. Traditionally that was the last day celebration of Lunar New Year which red pocket would be given. My family is hosting the family lunch and since my mum and dad came into the restaurant and brought to the table, they were greeted NONSTOP by your staff after one red pocket was given out. When I started realising the situation, I asked my mum to stop giving as some staffs have come to my mum more than once to try his or her luck in getting red pocket. My mum was a 72 year old ladies. I understood the tradition to celebrate to send good blessings through red pocket from senior, but manipulating an elderly’s bad memory to get more than one red pockets are not different as a crook to steal money from others. This is just the beginning of the nightmare. We had ordered a total of 9 dishes. The noodles for baby and the Peking duck was served first. The waitress who cut the duck in front of us also ‘tried her luck’ and sneak to the opposite of the table (near my mum) to send over the dish. I had stopped my mum to send out the red pockets as the act from the waitress were just too apparent and my family was also realising that people come to our table so often to send little things one by one (different people) - tissues, sauces. The waitress just stood there near my mum for almost 1 min even after she sent over the dishes. The situation looked awfully with her just standing there. After 1 minute with no response or red pocket from our table, she immediately put away her smile and turned a stern gloomy looking face to us. Is it a service how a renowned hotel restaurant trained to deliver to their customers? It was rude and impolite. After that waitress left our table, I saw her whisper to a staff near her and left. Then from that time onwards with a count of at least 40 minutes, no dishes were served to us even if we had seek for different waiters and waitresses follow up - especially those who had received the red pockets. At the point of 45 minutes, a waitress who called Jojo, came next to my mum and said she was going to follow up. Again, she was standing there after everyone said ‘thank you’. My mum cannot bear the awkwardness and just tried to send her a red pocket. I was so angry and stopped her from doing this as I do not think it should be using red pocket to solve the dishes delay issue. Ms JoJo heard my word and saw my action but she continue standing there waiting shamelessly. Is she a beggar or what ?And how could she shared no sense of shame given in such awkward situation. Well, the one with no shame always got what she wanted right - she successfully got her red pocket. And within 3 minutes, ALL DISHES were sent to our table. And some dishes were cold, which meant that they were kept away for a while!!! This was definitely an EXTORTION and I cannot believed this was happening in a hotel restaurant which good reputation. Thanks to your the “well-trained” service to the guests, I would definitely not going come again in foreseeable future and I WILL DEFINITELY SHARE MY UNFORGETTABLE EXPERIENCE to those around me over the service our family had been “served” that day. I cannot even differentiate if I was eating in a scammer restaurant or a hotel restaurant. The whole lunch had ruined our last day of CNY, my mum felt extremely disappointed as the host of the table. This was definitely not acceptable to treat an old lady who wished to share her blessing to some of your staffs but ended up being tricked or played by the restaurant staff. Manipulating old ladies memory, scamming for more red pockets, extorting money for delayed dishes and being rude to the guests cause fail to steal money from an old lady. I demanded an apology from the team and would like to escalate this to the management of Sheraton Tsim Sha Tsui especially to the F&B directors.
0 Replys
0 Comments |
Be the first to Reply |