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Castell Rooftop Lounge New York Reviews from The Last Year
The grilled cheese and tomato soup!??? what the f**.
so delicious, amazing flavor balance and a NICE melt on the cheese. Also recommend the gin and tonic, it has a licorice type of scent to it that compliments the cucumber perfectly. I wound up telling 2 other tables to order what I did - it was that good. Came here on a whim for a small party - am now a regular. Special shout out to Mike the server and Lorenzio the bartender. I was early to the party and waiting alone, they made me feel comfortable and happy. This place will not be able to get rid of me, they made a mistake giving me such a good time!!!
The Manager Kayden King was so accommodating he made sure
The Manager Kayden King was so accommodating he made sure on this special Valentine's night we were treated special, he went above and beyond to made us feel special thank you for making our first night so special!
Food, service and ambience were great.
Small plates were not very small! Bartender makes awesome craft cocktails. You will enjoy this place no matter when, but hit the happy hour!
Ambiance is great.
I was specifically looking for a rooftop place with a nice view and this delivers. Food is affordable. Drinks were okay. Food was actually the worst part. It was alright, but we stopped ordering things due to nothing being that exciting. Service was good. Giving 4 starts, but rounding up to be nice. ;)
If you're looking for a chill vibe either before you head
If you're looking for a chill vibe either before you head out or after you've gone out this place is amazing. Kinda RH Rooftop like in one section and then a super chill living room vibe in the other. Drinks are amazing, service is great and atmosphere is super cool.
Great
Great rooftop bar in the middle of NYC. Stumbled Upton this bar after seeing an advertisement online on best rooftop bars in NYC. We sat on the corner of the inside tables, with a nice view over the NY times building and could even see Empire State from the corner. Offers a great atmosphere, we enjoyed our sangria and nibbles.
Came here on a Monday night and arrived at 8pm, made a
Came here on a Monday night and arrived at 8pm, made a reservation but didn't really need one since they weren't that busy at that time. This bar is at the AC hotel. When you get off the elevator, the first thing you see is the lounge area with a fire place, really nice as it was cold that night. We had to wait for the host to seat us, we came for the rooftop views but they said that the blinds where covering the view (maybe they left it like that because it was cold?). We opted to sit outside although the inside seating had great views. Our server was fine, he took a while to take our order but he got everything right. He didn't check in on us though at all if we needed anything else, which was a bummer, but someone did keep refilling our waters. We had the sea salt crispy potatoes with the aioli and it was delicious. The tacos were tasty and the chicken skewers were good. For drinks I had the white sangria and the hubby had the Paloma drink (it's non-alcoholic on their menu but we asked for tequila) and it was really good. Overall it was a nice experience and we would definitely come back when we visit NYC.
Unreliable: avoid
Cancelled our booking 24 hours before we were due to visit “due to a private event”. I’d say don’t bother with this place as you clearly have no idea whether they will honour a booking or not.
Amazing rooftop with great views and vibes.
I always have a good time here and can't say enough good things about the drinks and staff!
very great experience.
love the girl aliyah. very friendly and helping and humbl. must ho place.
great service and great atmosphere.
thanks to our fantastic server michael who was so friendly and accommodating
First time in roof top bar and NYC.
Met the lovely Michael who looked after us so well. He made our evening. Such lovely service with a smile
Friendly Rooftop in NYC
Greeted promptly and in a friendly way. Immediately served in a great selection of tap beers and full stash of liquors. Beautiful terrace with very comfortable seating, and a nice view of the city on all sides of the building. Was able to sit and not be bothered too much or too little by the wait staff. A friendly and enjoyable experience.
Nice spot after a Broadway show
We had a great time after a Broadway show at Castell. Really enjoyed the Midtown views and the atmosphere. Service was friendly but extremely slow and they didn't have much vegan snack options for my friend. Very suitable for having a late night drink after a long day in Manhattan.
Drinks @ Costello AC Hotel
Excellent service. Good drinks. Got seated as per my reservation time promptly. Receptionist and lobby staff very welcoming. Nearby time squre. Not too noisy. Views ok. Recommend for a cozy drink.
Recommended
Very friendly service, good atmosphere, fair prices for New York, happy hour, nice view. We'll be back next time.
Nice atmosphere and food, good staff- a nice experience
Our experience at Castell Rooftop Lounge was fine. Though the outdoor lounge was not yet refurbished, we enjoyed a perfectly nice view by the window of the Empire State Building and environs. We did not order drinks but just chose two dishes each as appetizers and entrees plus dessert which proved to be sufficient. We were greeted very pleasantly, taken to our table without delay and our server was very personable and did not impose himself on us- we were able to sit and enjoy our meal uninterrupted and were allowed to stay some past finishing our meal without pressure to leave. Though the noise level is above moderate, we had no trouble hearing each other in conversation. Prices are moderate to slightly high, but we were celebrating a birthday so we felt the atmosphere and food were worth it. It is a small matter, and perhaps we assumed incorrectly, but we sort of expected that when we were told the dessert was ample for two and we explained that we would go ahead and share it, we thought we'd receive two separate plates and spoons but we had to ask for that after dessert arrived.
New York's Best Restaurants that are most frequently booked by customers of Castell Rooftop Lounge New York
Is Appointment Trader is legit ??
By 👻 @DemonstrativeApparatus56, 06/13/2024 6:29 am
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I have 1.3k in my balance but I can do nothing with it because my positve sales is 73%.
I can't list new reservation so I can't grow this rate so I am blocked. The support doesn't answer, I wonder if this platform is not a scam
2 Answers
12 Comments |
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Answer from 🤣 @ArtisticArch12 (06/13/2024 8:05 am)
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Seems to be the common issue all over the place right now
6 Comments
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By 🥩 @GreatestHope77 (06/13/2024 10:25 am)
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By 👻 @AwakeOrder12 (06/13/2024 10:55 am)
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By 🥩 @GreatestHope77 (06/13/2024 11:19 am)
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By 👻 @FerventTrain71 (06/13/2024 1:31 pm)
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Instantly deleted all my listings… sus AF
By 🥷🏻 @ColorfulRod45 (06/13/2024 3:48 pm)
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Our TOS state that we can hold fund for 180 days if needed - we use this tool only if we protect ourselfs from probable chargebacks or to forcefully change seller behavior.
As I explained before we have no incentive in holding seller funds as only sellers that get paid on a regular basis come back.
From a dollar volume perspective the sellers with problematic accounts are a single percentage point in payouts that create the most amount of chargeback and refunds -
We want to disincentivize sellers like @ArtisticArch12 that just flood AT with listings and harm restaurants around the world.
By 🥷🏻 @ColorfulRod45 (06/13/2024 3:50 pm)
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This means you booked up a whole shift of a restaurant while only sending three people.
You indeed do not care about the restaurants and should absolutely not upload anymore listings.
Answer from 🥷🏻 @ColorfulRod45 (06/13/2024 3:43 pm)
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@ArtisticArch12 uploaded 397 (!!!) listings and sold zero.
The AT review team as on multiple occasions asked the user to stop uploading listings.
As I have mentioned in a previous post - we have absolutely no incentive in not paying sellers, only sellers that make money come back.
If you are within the metrics - like all the top 10 sellers are - you will make money and you will be paid regulary.
If you randomly upload listings and don't fill bids your account will go into bad standing and will eventually be closed.
6 Comments
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By 👻 @FerventTrain71 (06/13/2024 3:58 pm)
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I remember back in the peak days of Airbnb, they did the same thing to hosts only to realized later on, without sellers, you are a ghost of a platform. Platforms exist lucratively on the basis that seller feel supported and buyer feel safe.
Great chat colorfulrod45. Time will tell. Lessons will be learned.
By 👻 @DemonstrativeApparatus56 (06/13/2024 3:50 pm)
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By 🥷🏻 @ColorfulRod45 (06/13/2024 3:56 pm)
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anything over 20% refund rate is often blatant fraud towards customers.
Especially as not every bad sale results in a refund and customers sometimes just chargeback.
So likely 50% of your listings were bad.
We do payout your remaining earnings after 180 days, we do this to cover for future chargebacks and more importantly to disincentivize this sort of behavior.
Look at the top 10 sellers' refund rates for reference.
By 🥷🏻 @ColorfulRod45 (06/13/2024 3:58 pm)
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By 👻 @DemonstrativeApparatus56 (06/13/2024 4:13 pm)
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By 🥷🏻 @ColorfulRod45 (06/13/2024 4:15 pm)
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We do very much advocate to our sellers.
Some people make more money on this platform as they ever have before.
The reason we were able to scale operations to this level is that we have very strong guidelines that enable sellers to support a market rather than destroy it.
Sellers that do not understand that making a reservation - listing it - then not selling it causes a restaurant table to stay empty - where is your compassion here?
If we didn't enforce these rules eventually other people would do it for us, effectively destroying the new market we eatablished.
I said it before and I'll say it again - we want good sellers to be paid as often as possible as only then they will come back and do it again.