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🤢 2/5 - With this kind of service, spend your money elsewhere!
By 👻 @Simon Chammah, 07/10/2022 3:00 am
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We stayed at the Zuma last week on the 4th of July weekend, I've been trying to get a table there for the last 3 times in Vegas, and finally managed to get one, therefor was really excited and looked forward for this one. After a quick glance at the menu, we decided to go with the tasting menu, we were told it would be 5 courses meals with about 15 dishes. The dishes were ok, some stood out more than the others, but as expected from a Zuma name branded restaurant. The food was coming way too fast, the feeling was like they were trying to make you eat and leave, and turnover the table to the next guests, how fast was it? You would get 3 dishes, before even finishin one or two you would get 3 more, and 2 more, until we figured this out and asked the waiter to stop and slow down, we found ourselves eating the meat dishes cold. My recommendation: be attentive to the pace and ask the waiter to try not to go super speed, especially in smaller groups. Service wise, from the waiters it was okay. some dishes were taken too fast before we were done with, some right in time, some were misplaces and we had water spilled on 1 of us from the bowl of ice of 1 of the dishes. Until then everything was still an okay experience we had enjoyed, at the end we asked to talk to a manager before paying in order to provide feedback for the restaurant to improve, something most of places accept and take with gratitude. 3 minutes later the manager was at our table and he approached us very aggressively, literally attacked us verbally and accused us that we do not want to pay the bills. Now come on, do your homework Mr. Manager, we are hotel guests for past 4 days, we have credit card as caution in the system, we attended the other restaurants in the hotel including Blue Ribbon and experience was fine there, did you really believe we intended to walk out without paying? Even after trying to explain you slowly and for 10 minutes, you didn't understand why we called you and after realizing you falsely accused us, and not only he didn't apologize but also the attitude didn't change and kept on being so hostile towards us. So Mr. Manager if your priority is not to create a great experience for your customers, not being attentive to them, not being caring, then even with the best food in the world (which it wasn't) it will not matter. I wouldn't let this manager run anything, let alone the Zuma Restaurant. To sum up, after expecting to dine at the Zuma Vegas for so long, I definitely not recommend you to eat there until a proper management is found for this branch, find a better place where you are wanted to spend your money at. BTW as a disclaimer, most of my reviews in Tripadvisor have been positive, if I did took the time to share a bad experience here there's a true reason behind it.
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