Great food - Ok Service - Horrible Management - Zuma Las Vegas - Kaufe eine Reservierung
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😒 3/5 - Great food - Ok Service - Horrible Management
By 👻 @Eyal M, 07/06/2022 3:00 am
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TLDR; Good Food, Good Vibe, But don't complain! Let's start off by saying, the food is terrific. We took the Omakase, and most dishes were terrific. The best ones were the steak, shrimp & crab All fish dishes were also terrific. The worst one: Vegetable dish - inedible. (Which at the end of the meal, we were made aware we could have had changed. At the end, not when we literally left it uneaten) Which brings us to management. For a meal that costs 170 per person, we expect a certain level of experience. Some cons: * Food was served in a hurry, not taking into account the pace of the people dining. * Bowls that were chilling the food started leaking all over the table and diners. * Due to the pace, items like steak sticks were cold, and were re-heated, which ruined the dish. * Chilled dishes that were left on the table were left unchilled. This also ruined the dining experience. When we brought this to managements attention, things spiraled out of control. A person identified as a manager of the restaurant, accused us for not paying! We believe this was a loss in translation. However, the complains at this point were not heard, and the manager was on full defense. There are high expectations when you pay this much for a meal, and ruining the end of the experience did ruin the whole experience at the end of the day. So make sure not to complain, or you may be accused of something you didn't say!
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