My wife and I have been to West Side Steakhouse two times. - West Side Steakhouse New York - Kaufe eine Reservierung
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🤢 2/5 - My wife and I have been to West Side Steakhouse two times.
By 👻 @Justin D., 11/13/2021 3:00 am
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The first time we enjoyed great food and service. Unfortunately, when we returned tonight to celebrate my wife's new job, the food was okay and the service was terrible. For Food:We ordered the Shishito Peppers, Bacon Wrapped Scallops, The 45oz Porterhouse for Two, Mushroom Risotto, Asparagus, and Baked Potato. The Peppers really had no flavor other than char from the grill.The Scallops, Risotto, and Asparagus were delicious.The Porterhouse was good but was medium rather than the medium rare we requested. If a Steakhouse can't get temperatures correct, that is a problem.The baked potato had nothing going on with it and is comparable to something you could make in a microwave at home.For Service:The service was terrible all around. We saw our waiter only a few times during the meal. The times we did see him he forgot our requests for straws and refills of my soda. This was especially frustrating because he was standing around talking to other servers while not bringing what was requested. Then, to make matters worse, when we were getting our leftovers boxed, we specifically asked to have the bone from our $99 Porterhouse boxed with our food. When we got home, we found out that this request was not honored. Next, when I called to talk to our manager about our poor experience, I was told that he was too busy, that I couldn't hold for him, and that I needed to call back between 930 and 10pm. There was no apology for the inconvenience or offer to take my information to call me back. Finally, on their door ,they indicate that they are going to check both vaccination cards as well as photo ID for inside dining. While they did check for our vaccination cards, they didn't check ID'S. So, they are telling customers one thing about their safety measures and doing another.All in all, even though we live only a 6 minute walk away and love supporting local businesses, we will not be returning to Westside Steakhouse because they clearly value profits over their customers.
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