Horribly disappointing experience - Wallsé New York - Kaufe eine Reservierung
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🤮 1/5 - Horribly disappointing experience
By 👻 @Happiness389385, 10/14/2023 3:00 am
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We booked wallse which we have always adored for a special family 80th birthday. We specified that we had to eat outside for health reasons. Every forecast showed rain but they have a beautiful covered outdoor area with heaters so we assumed it was ok and were all dreaming of a lovely yummy celebration. NO one contacted any of us in advance to say they could not serve us outdoors. Had they done so when the outdoor reservations were selected, we would have understood 100% . When we arrived the maitre d came flying out after we had checked in and been seated. He was not nice-in fact very rude saying you can’t sit here! My staff will get wet you have to move. It was not that the issue of staff getting wet to serve being a problem was not understandable. That is 100% fine if you tell guests in advance that it is a problem or say you are so sorry and you had not noticed the guests specifications in advance. . Rude and inconsiderate because he said it angrily, as though we had done him wrong. Rude because he did not seem to comprehend that it meant two people from our group had to leave because they were uncomfortable eating indoors for health reasons; and it was too late to move the group elsewhere. rude because he offered no apology for not notifying us before 7 people who could have eaten together elsewhere, now had to split up after coming from 3 different locations. And as a result, could not celebrate a birthday together. Very disappointed.
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