A cautionary tale of two prawns with a side of police. - Volta do Mar London - Kaufe eine Reservierung
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🤮 1/5 - A cautionary tale of two prawns with a side of police.
By 👻 @Georgia H, 01/15/2023 3:00 am
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From arriving at 7.30pm there was clearly an issue with service. However, as we were there for a special occasion we didn’t want to make a fuss and we had preordered our food, how wrong could it go? But at 10pm when we still hadn’t been served our main courses we started to question things. Eventually the food arrived (after 3 hours). According to the manager this is what should be expected and not out of the ordinary and she brought out her laptop to show her confirmation email to us which stated the “table would be 3-3.5 hours”. One of us who had paid an additional £18 on top of the £45 set menu for prawns was only given 2 prawns as her main course. Again, we questioned this and were told this was a normal sized portion. After a shambolic evening with no service we tried to remove the service charge from the bill. We were told we couldn’t leave until we paid it. As we refused to pay for something we never got the manager called the police. When the police arrived they confirmed that this wasn’t an appropriate matter for them to deal with. Not only had our time been wasted but also the polices. The manager during this time attempted to charge our card without our consent for the full amount. I would only recommend coming here if you want a story to tell for the rest of the year, otherwise it was a long wait for overpriced tiny portions with poor service and a hint of illegal activity.
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