Okay, my rating here is a little bit conflicting. - Âu Lạc Fountain Valley - Kaufe eine Reservierung
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Fountain Valley's Best Restaurants that are most frequently booked by customers of Âu Lạc Fountain Valley
🤢 2/5 - Okay, my rating here is a little bit conflicting.
By 👻 @Bri R., 03/12/2023 4:00 am
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I didn't enjoy my visit to Au lac and left feeling conflicted because the experience was horrible but the food was really good. Let me explain. My wife and I decided to come here on a Saturday night for date night. We arrived around 7:30pm and the restaurant was incredibly busy and bustling. There were people standing around in front of the door and people sitting waiting to be seated for dinner, there was no hostess to greet anyone so we weren't sure where to put our name down. After standing around for a few minutes of not being acknowledged my wife was able to locate a clip board where you write down your name and time you arrived and we found some seats to wait so we sat down. The restaurant was a bit warm and stuffy and loud. The wait was maybe 20-25 minutes before we got a table which was fine. We were seated in the extra room they have away from the main dining area. The server came over and took our order pretty quickly but after this everything went down hill. We ordered a ginger tea, bbq pork rolls, seafood soup, green papaya salad, and the crispy seafood noodles. We sat for an incredibly long time waiting for food. We saw tables around us getting their food, even ones that arrived after us. We realized what had happened after watching the servers realize they forgot to bring us our food and some of our food went to other tables. They didn't admit the error but instead said the kitchen was backed up and said the food will be a longer wait. After hearing this we started pulling out our phones and looking to see if there was another vegan place in the area that was open to eat because we just wanted to get out of there, but not long after this the crispy seafood noodles and the green papaya salad came out, so we started eating. Halfway through these dishes they brought out our tea then 20 minutes later they brought our bbq pork appetizer and soup. Everything came out at very different times. When we finally did get a chance to try everything it was fantastic, the food was so fresh and good! But I was still feeling really annoyed at this whole experience. We needed some boxes and the server brought us a bunch of white take our boxes but we had multiple items that were liquidy and we questioned if they would make it home without leaking but we didn't want to wait for other boxes so we packed it up and hoped for the best (it ended up leaking on the way home). I was a little bit annoyed at the way you pay here because you are given a tablet by the server to pay and tip while they are standing over your shoulder watching how much you tip. I always tip no matter what but it just made me uncomfortable to have them hovering watching you tap the tip amount. We just paid and left right away, when we got to the car we checked the time and it was 9:30! We were in there way too long! Overall, it was a sour experience, but they do have some of the best vegan food around. I think if we were to come here again we would have to order for take out. I recommend trying the food but be warned about the service and overall experience.
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