The first time I stayed at this hotel was in February 2021 - The St. Regis Aspen Resort - Trade Reservierungs
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😒 3/5 - The first time I stayed at this hotel was in February 2021
By 👻 @Annie R., 02/02/2024 3:00 am
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The first time I stayed at this hotel was in February 2021 and it was an absolutely magical stay. We were still in the pandemic when much of the world didn't return to travel yet, so the hotel was low capacity and each individual guest got quite a bit of attention. The experience with the staff was excellent. You could tell they were local Coloradans: professional, polite, knowledgable and experienced. I felt really well cared for and there were a lot of personal touches during my stay that made it great. This initial impression of the property is what has had me coming back over and over again in the past 3 years, trying to recreate that first experience which was enjoyable and memorable. However as time has passed, my experiences here have gotten less enjoyable and almost every visit since then has been riddled with problems. 90% of the issues I've experienced during my subsequent stays here are staff related. The staff here are young and not trained well. Many are foreigners with which we've encountered language barriers, especially when ordering room service. I checked in this time with Titanium Elite status. The woman who checked me in although polite was lacking in confidence and ability. She didn't make much eye contact and seemed only capable of doing a basic check-in. Anything beyond this she needed to ask for repeated help from someone in the back room. I wasn't offered an upgrade or even a glass of champagne as a welcome. There was an error on my bill upon check-out, and again a young man at the front desk was unable to assist me and had to ask a manager in the back for help. They sent me on my way before resolving the issue. The staff here are not empowered to help guests in any truly meaningful way. Any educated, well-to-do person coming in here can see that Marriott seems to be utilizing cheap, foreign labor whilst charging exorbitant prices for their rooms. This is not the staff's fault, more of a management/corporate culture issue, but one that doesn't go unnoticed by the well-traveled guests this property attracts...many of whom end up incredibly disappointed by this hotel. The other 10% of the issues I've had during my stays here are issues with the room: heating/cooling issues, drains that don't drain properly, and bedding that is scratchy and too hot. I often need to sleep with my window open so as not to overheat under the covers. This time I had the lovely smell of weed infiltrating my room each night. All this for $1900/night?? I digress. Will I return to this property? I will. I love the location and ambiance. But I always know to never set my expectations too high.
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