This place is a breath of fresh air. - The Ritz-Carlton New York, NoMad - Trade Reservierungs
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😍 5/5 - This place is a breath of fresh air.
By 👻 @Kimmy M., 09/30/2023 3:00 am
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As avid travelers my man and I were just talking about our fave hotel/staff being The peninsula in Tokyo until we came here for a quick getaway. From the lively, genuine greeting when arriving to the most professional, yet, extremely nice gentlemen that checked us in-Matthew! He was attentive and gave us a beautiful skyline room for our anniversary. He not only acknowledged our anniversary but also complimented us as a couple. Who doesn't like compliments?! And now let me tell you about their amazing concierge. These guys know what they are talking about. Based on answers to a few questions they had amazing itineraries for our stay. They were hip and up to date on what's going on in the city. The hotel has a couple restaurants to choose from that have an upbeat ambiance. The rooftop lounge is a beautiful backdrop for a romantic sunset drink and some photos to frame. We had to know who manages such an extremely run operation at this particular property. The answer is Carla Carvalho, the guest relations manager. We met her and automatically knew she was a rockstar. She was giving out lemonade and had a wonderful aura about her. You can tell she is an experienced manager with a gift of hiring and training awesome people. This is a cohesive team with good synergy. I'm not sure why this place only has 3 1/2 stars don't snooze check this place out. Definitely a 5 star hotel and this is from a couple that travel 5 months out of the year.
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