We came up just after they opened up the roads post winter storm. Everything was great from the bubbles at reception, the bellmen and valet. They accommodated our request for a double queen (originally a king with poolside view). We had spectacular view of the snowy trees. Service was impeccable, food was amazing, ski concierge was wonderful, hot tubs were hot and accessible despite the huge snowstorm they had just had (which had trapped most of their staff coming from Reno, so they had been short staffed, yet still managed to get things ready for their guests.). Turn down service with chocolates on the bed and zen music, and aromas therapy. They also keep their garage at temperature adequate for not needing to have diesel trucks sit and idle warm before being driven. Truly everything is well thought of and taken care of. Good job Ritz!! Can't wait to return. Did not get to try out their spa, but my friend who is a local and met up with us comes here often for the locals discount pass, and says they are wonderful! Looking forward to checking it out.

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Small. The view we had was that of a roof where they control the gandola. Stepped on a nail sticking out of the carpet near the bed. Guy who checked us in was not very nice. For the money you pay mediocre service in the hotel. I would say the ski valet were very friendly and helpful.

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Front desk check in was terrific but over our 4 day stay I called the front desk 4 times and no answer. Housekeeping did a great job but I called them 3 times and got an answer once. The restaurant service was almost nonexistent. In The Living room, most empty tables were uncleared off and the 4 times we went we had to sit down at dirty table and find someone to clean it. Took forever to get a server and then to get the bill. At the main dining restaurant, we have a family breakfast and 2 meals came out after 25 minutes. Those two people were done eating before blueberry bagels came out barely toasted, cold, with only 2 visible blueberries on each. Weekend breakfast buffet was $52 which is absurd. Room service tax/service charges were ridiculous. A hamburger and chicken fingers came to $90!!!!! The resort only had one place to pick up a snack/coffee, etc., and it closes at 5 pm. You have no other options except a restaurant or room service. I would never ever stay here again. What a waste of money for subpar service and amenities.

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The staff are very friendly, cordial, and well trained. The prices vs value leaves much to be desired. Don’t be fooled by the name. Marriott owns this and it is just another big box chain hotel room. We stay in a lot of five star, Forbes rated hotels worldwide to compare to. For over $850/night we would typically have a bidet, high end plumbing fixtures, automated shades, and TV that will at least “mirror” or have PPV movie options. Food and beverage options are criminally expensive. Eight dollars for a cup of coffee. $23 for a bowl of chicken noodle soup. Valet parking is the only option and it is $60 a day plus the valet expect to be tipped on top of that. More often than not, when I call down to valet or the front desk they do not answer the phone for at least 20 rings. Wealthy people do not become wealthy by throwing money down the drain. This just feels like getting gouged rather than a five star luxury experience. I have no problem paying for such experience when I get it but you will not receive that here. This is definitely a one and done for my wife and I. Lift tickets at Northstar are also criminally expensive. $250 per per day but you can get 20% off if you purchase online a day ahead of time. We ski cheaper in Switzerland. Inexplicably, there is an air purifier in the room. Keep in mind we are in the mountains surrounded by gorgeous pine trees. You will find no purer air anywhere. A humidifier would be incredibly helpful as the humidity levels here are very low and your nasal passages get very very dry. The duvet on the bed could be much thicker/heavier as it gets pretty cold in the winter. There is one extra thin blanket. If they have other pillow options, it is not obvious. They do offer s’mores daily and have contingency plans to do them indoors when the weather is in hospitable. Like I said, the staff is great, and are the best reason to come here. The ski valet is very helpful with your equipment and generally we had a good experience And glad we came on this vacation. Just do not expect five star Uber luxury as this is not what it is.

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Two stars for the on mountain location and stellar mountain concierge staff who were friendly and attentive. The resort itself is lovely but the experience fell far short of the expectations set by the Ritz brand (not to mention the outrageous prices they charge). Our room wasn't serviced a single time during our 3 night stay which is frankly unacceptable for even a mid-range hotel let alone from a "luxury" hotel. Aside from the basics they also failed to deliver or provide the "special touches" for Platinum members and "welcome gift" arranged by our agent. If you are incapable of delivering these why even bother offering it?

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She made my 30th birthday experience memorable. Thank you Kimberly :)

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Amazing experience thanks to their Front of the House Manager : Mr. Daniel Terrazas. It was truly a challenged experience… ending what the LA Times called it “ Monster blizzard, life threatening conditions “… Mr. Terrazas advised and helped making our trip back to New York easy. All the services at the hotel, monitored by Mr. Terrazas were in good check for safety and wellbeing of the hotel guests.

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Beautiful hotel, staff is very polite! The food was delicious . What I like the most is that the hotel is very convenient. It has all the amenities you need to skiing and also it is connected to a beautiful village with many things yo do for the kids and great restaurants for family. Also, Daniel Terrazas was helping us since the beginning with the reservation. We will come back next year.

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When you need to be more elegant and place to relax in the woods.

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We stayed here for two nights for a wedding. It was wonderful. Every single member of staff we engaged with made a point of being friendly and went beyond expectations. They really wanted us to enjoy ourselves. The food was delicious, our room was perfect, the setting is amazing. The wedding was just magical. I don’t understand why anyone would write anything negative about this fantastic place.

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I've been bringing my family to this hotel once or twice every year for skiing since it is pretty close to Los Angeles. We appreciate the ski in and out set up. We noticed this year that some updates to the hotel were made. Ski valet and ski boots service areas have been improved with more efficient and friendly service. We also saw 2 new fire pit areas where you can reserve for private use. In general, hotel staff is very nice and accommodating. The service here has been pretty consistent for many years. Now, I don't expect anything really special. I know the level of hotel I'm staying in. I'm not at Aman resort or anywhere of that caliber. So my expectation is limited to a mid level hotel service. However, I do expect basic service and honoring of reservations made. One day, house keeping didn't service both of our rooms. I called about it. House keeping staff came over to ask if she can clean the rooms. It was after 6pm, and we had just come back from early dinner. I said it was ok and just clean them tomorrow. She apologized nicely and said that the reason she couldn't clean our rooms was that she had too many rooms to clean and didn't have time to get to ours. I didn't know what to say that. I told her not to worry, and she can do it tomorrow. This was a minor oversight. Not a big deal. One thing I'm really upset about was that I reserved one of the fire pit for our last day of the stay. I reserved it for a full day use, 9AM to 5PM, even though I was only going to use it for our lunch break. When we returned from skiing little before 2PM, our reserved fire pit was taken by someone else. I spoke to the staff including the manager about this. The manager informed me that the staff couldn't get hold of us so she assumed that we weren't going to use it and gave it away. He goes, "Don't worry about. We aren't charging you so all good." What!? He then goes, "Here's my card. Please contact me when you come back next time. I'll set you up." I was so confused. I argued with him about what the policy is when reserving a fire pit. On the website, it clearly states that there will be cancellation penalty and fees being charged if no show in regards to reserving the fire pit. Like when you reserve a pool cabana at a resort, you get charged no matter what. You use it for 5 min or the whole reserved time period. It doesn't matter. You are charged. At the same time, the hotel doesn't give that cabana away during the reserved time period. Not at this hotel. The reservation isn't honored. And throughout my conversation with the manager, he is talking to me about not being charged or giving me free reservation next visit, etc. Like money is going to solve the error the hotel staff made. I gave his business card back and said no thanks. I already spent few thousand dollars in cash just tipping your staff during our stay. I don't care about few hundred dollars you're offering to make up for the mistake. You need to do a better job and train the staff properly. I made my reservation through my Amex Centurion card concierge service. Money isn't my priority when on a vacation with my family. As much as I try not to be a demanding guest or tailoring my expectation to the environment, this type of poor service is quite disappointing. I hope improvements will be made.

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Having previously enjoyed luxurious stays at the Ritz Carlton Lake Tahoe and having invested considerable funds there, I was deeply disheartened by my recent visit as a non-staying guest. Despite my past patronage, my experience at the valet and later at the backyard BBQ left much to be desired. Upon arrival at the valet, I was met with a dismissive attitude and made to feel like an inconvenience. Despite explaining my previous stays and intentions to dine at the backyard BBQ while my family enjoyed skiing, I was met with coldness and a lack of hospitality. The experience was disappointing, to say the least, especially considering the reputation of the Ritz Carlton for exceptional service. Later, during my visit to the backyard BBQ, I encountered similar treatment. Despite being willing to spend on lunch and cocktails, I was made to feel unwelcome and out of place. The staff seemed more focused on catering to hotel guests, neglecting the fact that visitors like myself contribute to the hotel's revenue and should be treated with the same level of respect and courtesy. Overall, my return visit to the Ritz Carlton Lake Tahoe was marred by poor treatment and a lack of recognition for my past patronage. It's disheartening to see a renowned establishment fail to uphold its standards of hospitality and inclusivity. I hope that the management takes note of these issues and implements measures to ensure that all guests, regardless of their accommodation status, are treated with the respect and warmth they deserve.

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This property is absolutely amazing. We've been staying here for years and feel that this year they have taken their game to a whole new level. They've always had the amazing ski in/ski out location, fantastic staff, and pockets of excellence. But this year they're operating on all cylinders and our most recent stay was perfect in every way. The staff are out of this world amazing with countless examples of them going out of their way to make sure our stays have been perfect. A few to call out: -Frank went above and beyond in checking in to make sure our stay was perfect. He unexpectedly had a welcome gift delivered to our room for our daughter which she absolutely adored. -Julia at the front desk is exactly who you want greeted your guests -Gus at the Living Room lives to make sure guests have a great experience. He clearly takes above and beyond experiences to a new level. -Robbie, Brian, and the rest of the bell team are on their game (the bell and valet teams have been amazing during each of our stays over the years) -The ski valet team has really taken it up a level this year. Absolutely incredible group of folks. And the tone clearly starts with the Colin the GM who I've had the chance to chat with on each of our recent stays. I typically use this as a winter getaway but given this winter's experience I'll likely start visiting in the summer as well. Highly, highly, highly recommend the Ritz Lake Tahoe.

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We have stayed here 10 time or more over the years and so we clearly appreciate everything the hotel and location has to offer. Good things this year: - Interior was updated in 2023, looks nice - Staff very friendly. New people every season but always glad to see some friendly familiar faces (Brigid has been at Manzanita for 15 years!) - Received welcome beverage at check in, upgraded room with a view and late check out offer - Food was good at Manzanita and room service Not so good things: - Big ice patch on pool deck. Our son slipped and hurt his knee. Hotel response was underwhelming (they were mainly focused on whether he need assistance - he did not but hurting you knee due to icy deck is still not fun) - One outdoor hot tub was cold on day 2, the other had greenish water with an odd odor - Access to the steam room/sauna now $75, closes at 5:30 pm. Goodby to after ski sauna. Never seen a fee to use steam room at any other RC globally. - Blackberries at breakfast buffet big time moldy, got taken care off quickly by staff - Ski season room prices are off the chart ($1500+ per night), making above issue extra noteworthy So, are we going to be back? Yes, we love the overall experience and remain hopeful that other glitches won’t add up again next time.

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Your staff has been so wonderful to us that I owe you all another review. My wife and I are continually blown away by the level of attentiveness and accommodation to our every preference whenever we stay here. Not only do they allow dogs, but they make our two boys feel as special as we do. Being able to finish a day on the slops by just unclipping from your bindings and letting the staff take it from there is true luxury. As is returning to your room to find the turn-down service complete so you can relax after a great day of skiing and snowboarding at Northstar. This is truly a perfect resort on a nearly perfect ski resort: Northstar. Special kudos and thank you goes to the following people: Ken: you are a gifted professional and deserve the success you have clearly earned. You turned a potential 2 start experience into a 5+ after that brief hiccup. Eric at Manzanita: Even though we prefer not to drink alcohol, we had a wonderful time eating dinner at the bar and chatting with you and Alexa. We are difficult customers to please and you succeeded on every front. Katie at the gym: You're awesome and the Ritz made a great decision hiring you. My dogs loved meeting you. Ned has always been a good judge of character, so he gave his paw stamp of approval. The staff at Cafe Blue: (I'm going to unintentionally screw up your names) Gonzalo, Sashi?, Iwoman? (sorry!) You went above and beyond in helping me find that one thing. I can't believe you found it and even found a way to get it to us at the last minute! Unbelievable. Most trips leave me eager to return home towards the end. But in this case, I am already eager to return back to the Tahoe Highlands Ritz. See you all again next year I hope, Nick.

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Lexie!!!!!!! Thank you so much for everything! This is the least I can do and leave a yelp review for you! Thank you so much for being our server and being so amazing! She was so accommodating and super hospitable. Definitely lived up to the Ritz Carlton experience! #Lexie Fan! Also I wanna give a shout out to my girl Putu & Chandler Rice!!!!! Right from inception they were super amazing and professional. This staff is trained beautifully! Thank you Ritz Lake Tahoe!!!!!!!!!!

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The customer service at this place is quite possibly the worst I have ever received at any business. I spoke with Jamie Jensen about doing a room block for my wedding. Some of my guests had already booked rooms at the Ritz at this time and she assured me that they would have 6 weeks to cancel and book a new room under the rom block. She emailed with rates and I emailed back that day saying we would like to sign a contract with them for the room block. She then proceeded to ghost me for a whole month and did not respond to 3 separate emails asking or any phone calls. I finally called the Ritz to find someone that could get the room block ready for me and it took me on hold for 45 minutes and demanding that I speak with someone that day for anyone to get on the phone with me because "no one was around that could help me." Finally the Reservations Supervisor David Lenosky got on the phone with me and assured me that they would take care of the issue. David then told me that Jamie provided me with the wrong information and my guests only had 7 DAYS TO CANCEL, NOT 6 WEEKS. He said they would allow my guests to cancel based on Jamie's representations. David emailed me immediately and I sent him the email chain with Jamie Jensen. The next day Jamie Jensen emails me some excuse why my emails didn't reach her inbox and then provides me the contract for the room block with the wrong dates-- twice after I sent her exactly what to put. Finally she sent me a correct contact and I told her I would like to sign it. She then proceeded to not respond to any emails again, despite multiple emails asking her to send the contract and CCing David. No one responds to emails at this place at all!!! I then called the Ritz only to get put on hold for 20 minutes and then the first operator transferred me to Marriott Bonvoy who could do nothing for me. I then sat on hold for another 15 minutes for another operator to tell me that there was no one at the Ritz that could help me with my issue and that I would have to call back during business hours the next day. When I explained to them that I could not call back during business hours doing my job, I was placed on hold for another 20 minutes for them to find someone that they said would call me tomorrow after business hours. This place is a joke for any hotel-- especially a luxury one. SAVE YOUR MONEY AND BOOK THE HYATT INCLINE VILLAGE INSTEAD. They responded to my emails within the hour, got me my room block and my contract all together in less than a week and somehow came up with rooms for my guests even when a corporation did a complete buyout of the hotel for my wedding weekend. I have had my save-the-dates printed and addressed for over a month now and have not been able to send out because I did not want to send them out until my room block information with the Ritz was available to be on my website. THIS PLACE IS A MESS!!

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Meh... at best- not what I expect at all at the Ritz- years of coming and service was poor...... drinks weren't great...... not good time.

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The staff was wonderful, overall. Our room was clean and had a great view. We were lucky to get some snow mid week, and that really made our time in Tahoe special. We loved that the Ritz did s'mores every night -- the kids (and adults) had the best time with those. The decor was festive and the grounds nicely maintained. The kids were so impressed by the gondola. The slopes were steps away, and so convenient. I appreciated the way folks treated the kids and went out of their way to make them feel welcome -- one day we decorated gingerbread houses and my 3 year old LOVED it. We were given special plates and cups and lots of colors for the kids most times we went out for anything. I've removed two stars because we didn't love the food at the Ritz Carlton. Service was oddly slow at all restaurants even though there weren't many guests, and the hotel was vastly overstaffed with many of them simply standing around. The quality of food in the Living Room, room service, and Cafe Blue was all quite low. The price of the meals was staggering based on the level of enjoyment we experienced. The only restaurant in the Ritz worth eating was at Manzanita -- which wasn't sustainable to do for 5 days on the same menu or for the price. I am a cheese lover but every meal was so globbed in cheese that it made my stomach hurt. One afternoon we had lunch in the Living Room and our waiter, Max, took 15 mins to bring a high chair for the baby, and while he was helping 2-3 other guests, he told us "if you need something, wave me down, otherwise I will try to do my best to come check on you." He brought my husband a 3/4 full beer (which we sent back) and my daughter an ice cold cheeseburger (which we didn't send back but left untouched). Our bill for this meal was about $150. This was our only negative interaction with the staff; everyone else was more than accommodating. But Max really inspired us to drive 20 mins (one way) into town to eat elsewhere from then on. No convenience is worth a $12 cup of stale coffee. We ventured down the hill to Northstar several times on the gondola, but being early season, there wasn't much open. We were given a list of restaurants at Northstar Village upon checkin at the Ritz, but the list was out of date and many of the dining options were permanently or seasonally closed. There was mostly pizza and burgers everywhere we looked (including Manzanita). The salads had a ton of bread and cheese on them, and the lettuce was wilted. We ended up going into Truckee to grab healthier, fresher, tastier options, and that was fine. Unrelated to food, we had to deal with some loud construction on our floor, as they started to build the club room. The men working seemed put out when we walked to and from our room. No one mentioned this at check in, which would've been appreciated. We also requested our free room upgrade if available (and believe me, it was available -- there were times when I wondered if we were the only guests there), and were denied. We'd also called ahead to have a crib in our room ready to go and it wasn't there upon arrival. It took a couple of hours to get it delivered. Lastly, one day the gondola was closed due to wind conditions, and we had ski school in Northstar Village. Three staff told me there was a shuttle to take us down, but none ever came (I waited in the cold with the kids for 35 mins). I mentioned this to the front desk staff as I picked up my car to drive down and park for $25, and he just blinked at me...for a $60 per night valet fee, please get the shuttle running. It wasn't a typical 5 star hotel experience and the room itself was just...fine. Otherwise, we had a wonderful trip. 7/10 would stay again for convenience to slopes and cleanliness (but would definitely eat elsewhere).

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Outstanding Guest Relations and Services! My husband and I visited the hotel to celebrate our anniversary. Upon entering our room, we were very happily surprised by the beautiful decoration (with red rose petals), a sweets bowl, and a warm note from Shruti from Guest Relations. This is the best and most unforgettable anniversary surprise I have ever received! My trip was fantastic and my experience at the Ritz Carlton is outstanding, sweet and perfect! I definitely look forward to visiting the hotel again in the future. Thank Shruti again for making my anniversary celebration so beautiful and unforgettable! I've told my friends about this experience and they were all very impressed.

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