disappointing - The Ritz-Carlton, Lake Tahoe Truckee - Trade Reservierungs
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😒 3/5 - disappointing
By 👻 @Becky C, 01/09/2023 3:00 am
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For the money we paid, I was disappointed. The staff either doesn't know what they're doing or makes you feel special. LOVE the shuttle to Truckee. Reason I'm posting this is I left an item in master bath drawer (100% sure) and it was worth thousands of dollars. I called next morning after checkout knowing it was still there. Several calls had to be made as I felt as it wasn't being handled well. After hours of stress and all the calls they said there was nothing there. BS!!! Housekeeping must have taken it. I am seriously beside myself because of the amount of money we paid for this hotel to lose an item that expensive AND it was very noticable. In a large zip lock back with several jars along with it - basically the size of a flattening hair iron. Crazy thing is I left a make up bag in a place a tenth of the price per night and they called me once they found it. VERY FRUSTRATED. Brand new purchase. I know it was my fault leaving it there but didn't thing a bunch of vultures would be taking it.
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