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🙂 4/5 - Overall I would recommend the hotel, but for a night or
By 👻 @Audrey H., 01/17/2023 3:00 am
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Overall I would recommend the hotel, but for a night or two, and I would lower expectations if I were to give them another try.Atmosphere, location and history of the hotel are unmatched. The majority of the staff, especially the bellmen, were so helpful and lovely. It's a shame that a pocketful of little things can dampen the experience but it did.So much was so good, but what didn't go well was really strange. Starting with the booking, I requested a view of the park and was assured I would have one on the 4th floor. Our view was of an office building. I was told by the front desk that the Christmas trees might be coming down because they would be dried out by January... they were fake. The blinds were broken in the room, the cups never washed. When room service was out of cake we went on a late night expedition... when we came back in thru a side door security yelled at me not to use the door. I'd had used it 3x prior that night but he was insistent he'd been there all night? Should it not be locked if it's a security concern? It was freezing. I went for the door closest to cake but this man took it personally. Two days later I went up the wrong red stairs which I did not realize were for the residences. A different guard gave me more sass than I've ever gotten from anyone in my life even as I was apologizing. I got flustered, turned around and headed off in the wrong direction. When I passed him he smiled and laughed at me. I wish I was exaggerating.
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