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The Monarch Club Windsor Tripadvisor Reviews
Latest Reviews On Tripadvisor
10 Reviews
0 Replys |
The Views are nice...
We were staying at the hotel, so decided to check out the rooftop bar, The Monarch Club, on a Sunday at about 3pm. We arrived at the velvet rope, asked if we had a reservation (we did not, just wanted to have 1 drink), and were told to wait. We were finally led to two seats at the bar in an almost empty venue. The service was overbearing, we were approached by everyone at the bar multiple times to order and then checking in constantly, but of course when we were ready for the bill couldn't get anyone's attention. The drinks were good and the views are amazing, but they really make you feel like you're not welcomed or aren't good enough for the club just to get a seat at the bar to have a drink. I'd understand if it was busy, but they looked like they needed to the business.
Be the first to ReplyOvercharged my credit card. Will not respond
I am a huge Detroit lover and travel there often! The Monarch Club was a great place to go, until it wasn't. Without getting into all the other issues, the one that has me leaving a review is that they overcharged my credit card. I have my receipt showing a totally different amount than my bank statement. I can't get anyone to give me the time of day to get this corrected. So unfortunate.
Be the first to ReplySnobs
We chose the Element hotel specifically for the rooftop only to be told they only accept reservations. We just wanted to have a drink and see the view not take up a table and hang out for hours on end. Ridiculous and even more so if the reservations are locals and not patron of the hotel.
Be the first to ReplyTerrible service
We had to wait a long time to get service. When we spoke to the manager, Joel, he was completely insensitive. Would not waste my time, not worth the excessive wait.
Be the first to ReplyPretentious and over-rated
Bad drinks, poor/slow service, terrible management. This was one of the worst dining/drink experiences I’ve ever had in Detroit and I’ve lived in the city for 20+ years. My wife made reservations in advance for outside seating. When we showed up, the manager (or so she claimed) sat us at the worst table and we had no views to look at! When I asked to move she said they were all booked up and couldn’t move us. There was literally 4 open tables at the edge of the building. Then I offered her $50 cash to move us and her response was she can’t accept cash? What kind of restaurant doesn’t allow their employees to take tips? We decided to stick it out and ordered 2 drinks and a charcuterie board. We waited 15 mins for drinks that ended up being a short pour of whiskey and a lousy tasting cocktail. Then we waited another 30 mins for the charcuterie which looked like someone went to Kroger, bought some pre sliced salami and threw it on a plate. (Spoiler alert, it tasted like garbage). They comped us the board because it took so long. Then the server asked the “manager” to come talk to us because she could tell we were having a terrible time. The manager could not muster enough courage to come speak to us to tell us why we couldn’t sit at all the open tables. Btw, we were there for 1.25 hours and the only people to get seated at the edge outside were 2 twenty-something girls who stared at their phones the whole time. Don’t go here, this place is everything that’s wrong with Detroit.
Be the first to ReplyNice evening drink with a view
We stopped after dinner for an evening drink. Service was very good. The staff was polite and friendly. Enjoyed a mixed drink from menu
Be the first to ReplyCozy and elegant inside with views of snowfall
We had drinks at table. Very comfortable and warm. We watched the snow gently falling - fabulous view. We went outside briefly to see the heated igloos, but didn't ask to be seated there (brrrr).
Be the first to ReplyUnless you’re a hotel guest
Unless you’re a hotel guest or a party of 6 spending $300 for an igloo, you can’t get a seat next to a fire pit. I’ve been turned away 2x now at 4 pm ( opening ) on a Saturday. Pretty disappointing as a Detroit resident trying to support local.
Be the first to ReplyNYE Party 2019
We have been wanting to visit The Monarch (which is located on top of the Element Hotel) since they opened in the spring. We got our chance over NYE. They offered a room (At the Element) and it included two tickets for the party at the Monarch. As guest of the hotel we had an early choice of seating for the evenings festivities. That didn’t happen! When we arrived, we were told that we were now seated in a totally different room within the Monarch. They have a pretty cool S shape couch unless you are on the very inside, blocked by the other patrons and the servers wouldn’t fight their way through to see if you needed more water or cocktail(s). The food was tasty (had a nice NYE apps spread) It has 3-4 outdoor areas but unfortunately nobody was aloud outside, which was a bummer. Maybe we’ll give it another try in the summer.
Be the first to ReplyWe loved this place!
Classy, laid back and a fun place to hang out for drinks. The service was great. A little bit of a hassle getting to the top floor because an elevator wasn't working. We will definately be back!
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