Disappointing Birthday trip - The Midland Manchester - Trade Reservierungs
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🤢 2/5 - Disappointing Birthday trip
By 👻 @Dana M, 08/07/2022 3:00 am
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Had been looking forward to staying at The Midland for quite some time, cancelled original centrally located hotel with spa, to experience what is supposed to be an incredible spa and hotel at The Midland. Disappointed from the go, checked luggage in with concierge at 11:30am, month prior when booking was informed check-in 4 (ok not ideal but it’s The Midland) spa could only be booked upon check-in. Arrived back at the hotel at 3pm hoping to possibly get 1 of 5 rooms allocated early (unfortunately not) When enquiring about the spa, and what I need to book once checked in, I was informed I could go straight down and book in for the following day whilst waiting to check-in. Went down to the spa, was told they only Had 7am or 1pm left as the spa is very small, in contrast to the 300 bedrooms, apparently I could have gone down at 11:30am and booked in. The staff were as helpful as they possibly could be and offered a later check-out due to the inconvenience and lack of communication. Finally checked in, room ok, very tired, bathroom very average. Disappointed with the shower, never have I stayed in a 4 star hotel where the shower head is full of black mould and slime (which I had to wipe away), other than that the shower had a great temperature and the right amount of pressure. Pillows very lumpy so hardly slept, but the bed was very comfy. The room menu did not offer one vegan option. Breakfast was a massive let down, again NO vegan options, other than different choices of non-dairy milk. Cancellation at the spa, so we managed to get in a bit earlier than 1pm which was great as we were on fixed 3pm train tickets. Arrived in the spa - no slippers or robes unless you’re having treatments, for hotel guests you would expect to have this included especially for a ‘spa hotel’ I’ve never stayed at a spa hotel where they were not included. Very disappointed how small the spa area was, The Himalayan salt room was very tiny. The steam room was average of size. The hanging chill out pods were out of order. Positives Friendly helpful staff Lovely bar area Comfy bed Power shower Good location Would I go back ? Absolutely not, I feel let down after organising a family members 30th birthday gathering when we could have stayed with the original hotel, cheaper in cost and had a much better time.
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