what a shame...spoilt by rude front of house - The Idle Rocks Truro - Trade Reservierungs
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😍 5/5 - what a shame...spoilt by rude front of house
By 👻 @Claire, 03/22/2022 3:00 am
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I booked for a birthday treat...as non residents staying close by at the Boathouse.. I called and booked the table but noticed that the number on line is the same for the St Mawes Hotel...and the confirmation came from email from St Mawes Hotel. I called again to check that a table had been reserved at the Idle rocks..all good..i was informed. We arrived on time and were told there was no booking at the idle rocks ( really frustating} but a table could be found for us....(as they definately appeared not busy. ) Not sure if from that point we were considered lesser mortals...as other reviews have suggested....but i have to say the treatment from front of house manager appalling...especially after I queried my drink... which did not taste like the Hendriks and tonic I was used too...Lets just say his manner needs some work....he came over with the bottle of Hendriks on his tray... here this is the bottle!! Actually they had added a cucumber flavoured tonic to my drink making it taste different. But his manner was passive agressive to say to least..and tainted the rest of what should have been a great evening.....What I must say is the team surrounding this guy were great and gave a high level of service....and the kitchen team were amazing well done..food was fabulous. All of those guys in the kitchen rely on front of house to make their customers happy...they are the hard working talent and in the current climate no establishment can afford to have unnecessarily unhappy customers.
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