Great food, shame about the rest - The Glasshouse Richmond - Kaufe eine Reservierung
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😒 3/5 - Great food, shame about the rest
By 👻 @Tony, 06/26/2022 3:00 am
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The food was excellent, marred by the fact that it was just dumped, literally, at our table! Had a bottle of Merlot, which was cold. When we asked the 'sommelier', she 'assured' us that it was at their cellar temperature, 'like all the rest of our wines, at a steady 12 degrees, which is the temperature that Merlot should be served'!! Meanwhile, we had to ask for some bread and butter 3 times, and, when the bread eventually arrived, it was with no butter, for which we had to ask yet again. Following all this, we pointed out that we did not think that we wanted to pay the additional service charge, as we did not think the service we received deserved it. On this, the manageress marched up to us demanding to know why!!! we did, of course, explain fully. A great shame
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