Overpriced, disappointing and rude staff - The Felin Fach Griffin Brecon - Trade Reservierungs
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🤢 2/5 - Overpriced, disappointing and rude staff
By 👻 @Abi N, 12/17/2022 3:00 am
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We were recommended the Felin Fach Griffin for an evening meal whilst on holiday in the Brecon Beacons. We did just book on this recommendation and didn’t realise how expensive it was!.. but it didn’t matter, as long as it was worth the price.. and it simply was not. Although the portion sizes were small, the food was nice.. it was the service which was VERY disappointing. The lady who greeted us was friendly but the bartender lacked any customer service! He brought our drinks over and wasn’t friendly at all and had a facial expression to match, so we were happy that that appeared to be the end of our interaction with him. Our mains came out very quick after our starters, which was fine, but then once we’d finished our mains, the waitress (same who greeted us) asked if we’d like desserts, and we didn’t, and we were immediately asked if we wanted the bill! My husband had half a pint left and we’d barely had our plates cleared!!! She brought the bill and left it on the table, hardly any minutes later and the bartender from earlier came over with a card machine with the bill amount typed in and held it out in front of my husband in a demanding demeanour! No interaction, nothing, only a funny unfriendly look given by him (no idea what his problem was). My husband didn’t say anything because we were celebrating my birthday and didn’t want anything to ruin it. But I was so angry to find out later that that bartender had come over with the bill already typed in INCLUDING the ‘optional’ 12.5% service charge in it!!! It added another £10 onto our bill !.. we wouldn’t have paid the 12.5% service charge because the service and experience wasn’t worth the price of the food, never mind the service on top!… and the guy barely served us (thank god) but then had the audacity to come over demanding payment pushing the card machine in front of my husband and we’d only just had our plates cleared.. we’d already had the bill forced upon us and then that! I mean, we had only been sat down for 50 minutes from walking in!!! And if you’re spending that much money, it would be nice to not be ushered out the door like some worthless customers you don’t value.. and presumably they weren’t interested in us because we weren’t drinking bottles of wine so not spending enough money for them and they just wanted us out the door. We’d never return and certainly would NOT recommend.
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