No compassion - The Dutchess Inn & Spa: Beacon - Trade Reservierungs
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- 1 King Bd Custom Bath 325 Sq Ft
- 2 Queen Beds Custom Bath 325 Sq Ft
- King Bed Custom Bath
- 1 King Bed Custom Bath Overlooking E Main St
- 1 King Bed Custom Bath Waterfall Views Over 380
- 1 Queen Bed Custom Bath Creek Views Over 350 Sq
- 1 King Bd Sep Lvg Over 600 Sq Ft 5 Piece Bath
- 1 Queen Bed Custom Bath Town Views Over 350sqft
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- 1 Bdrm Suite King Bd Sep Lvg Area Soaker Tub
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๐คฎ 1/5 - No compassion
By ๐ป @Keith C, 04/05/2023 3:00 am
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The same day I booked a weekend stay (at full price) I found out my partner had a death in the family. I called the hotel shortly thereafter to ask if I could reschedule. I did not ask for a refund, just a credit for a future stay. Ultimately, I was told that are no 'changes under any circumstances.' To receive such a response, at any time, is a hard pill to swallow. Where is the compassion? The response is extremely apathetic and screams of greed. This is the last thing I need to be thinking about during a difficult time. It is my hope that the $700+ you collected is put to use on a course that teaches management how to be kind human beings. Be better.
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