AppointmentTrader FAQ - The Beverly Hills Hotel - Trade Reservierungs
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- Any Room Type
- Any Superior Room
- Superior Room (1king City View Marble Bathroom Comp Wifi Bathroom)
- Superior Balcony Room (1king City View Balcony Comp Wifi Bathroom)
- Any Deluxe Room
- Deluxe Room (King Garden Or City View Mirror Tv Sep Bath Shower)
- Deluxe Balcony Room (1king Garden Or City View Sep Bath Shower)
- Deluxe Balcony Room (2twins Garden Or City View Sep Bath Shower)
- Deluxe Patio Room (1king Garden View Sep Shower Bath Private)
- Deluxe Room (2twins Garden Or City View Lcdtv Sep Bath And Shower)
- Any Standard Room
- Bungalow Patio Room (1king Garden View Private Patio Sitting Area)
- Bungalow Room (2dbls Garden View Sitting Area Sep Bath Shower)
- Bungalow Room (1king Garden View Sitting Area Sep Bath Shower)
- Bungalow 1 (1king Garden View Fireplace Patio Dining For 6 Full)
- Bungalow 3 (1king Garden View Fireplace Patio Dining For 6 Full)
- Bungalow 8 (1king Garden Patio View Fireplace Full Kitchen Dining)
- Bungalow 9 (1king And 2dbls Garden View Veranda Fireplace Dining)
- Any Suite
- Junior Suite (1king Garden Or City View Sitting Area Sep Bath)
- Junior Suite With Furnished Patio (1king Garden View Private)
- Junior Beverly Hills Suite (1king Living Room Neighbourhood View)
- Garden Suite (1king Fireplace Balcony Or Porch Kitchenette Comp)
- Beverly Hills Bungalow Suite (1king Garden View Soak Tub Porch)
- Rodeo Bungalow Suite (1king Fireplace Comp Wifi Garden View Patio)
- Rodeo Suite (King Sunset Blvd View Dining For 6 Fireplace 42in)
- Crescent Suite (1king Balcony Residential View Fireplace Jacuzzi)
- Beverly Hills Suite With Patio (1king Fireplace Jacuzzi Bathtub)
- Crescent Bungalow Suite (1king Garden View Fireplace Porch Comp)
- Paul R Williams Suite (King Garden View Oversize Patio Piano)
- Grand Deluxe Suite (1king Patio Sep Bath Shower Garden Patio View)
- Premier Suite (1king Garden Patio View Kitchen 1.5bath Dining)
- Beverly Hills Suite (1king Grand Fireplace Wifi Jacuzzi Bath Sep)
- Any Studio
- Bungalow Studio With Balcony (1king Garden View Private Patio)
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The Beverly Hills Hotel Reviews from The Last Year
Location is so convenient and the hotel itself is really
Location is so convenient and the hotel itself is really cute! Food is great too. It has everything you need.
We stayed at the BH Hotel for 2 nights, and the hotel
We stayed at the BH Hotel for 2 nights, and the hotel itself is beautiful. The entrance and seating area are very esthetically pleasing, but also a bit dated. The rooms are lovely, and the staff were accommodating when we requested a pack n play or crib be put into the room. They added both! (The crib was gigantic, though. Too big/high for us to lean over and put baby in) Valet service is pretty quick. My biggest issue is that some valet staff were pretty snobby. If you weren't dressed up and looking "bougie," they eyed you up and down and asked what business you had at the hotel. Pretty rude.
We ❤ the Pink Palace
The most welcoming atmosphere in a historic setting. We spent a few days here in early March for a family trip and it was so special. We love the gardens, the restaurants, the vibe, and attentive service at this signature hotel in the heart of Beverly Hills!
Horrible hotel security is stupid and they will watch you
Horrible hotel security is stupid and they will watch you for going to the restroom and very off feeling that they make you feel. Very uncomfortable. This girl she followed me everywhere I went. Gentlemen in the blue is a supervisor for her came out and complained and understood what I explained the girl was going.
Traveled here for a three week vacation.
Left with many knickknacks and amazing experiences. Definitely made me feel like a princess, and the staff, are so kind and well-trained. I would definitely return next spring. Thank you so much to the concierge you made it so easy!
10 out of 10 right down to the carpet.
For over $1400/night, you can expect top-notch service for the price. I got upgraded to a superior room with patio for my birthday, bottle of champagne, their famous fresh squeezed juices, with a chocolate cake, AND even my friends dog got a personalized biscuits.
A special place...
The Beverly Hills Hotel is my idea of the perfect place. I have written many reviews, and this one is just the latest. We have stayed here countless times over the years, and our most recent visit, during the holidays, was every bit as glorious as every stay we have ever had! Everything about this hotel is awesome, of course. You know it is well-managed as soon as you arrive. The architecture is incredible. Every time I visit, I see more details in the architecture that I love. We have stayed in many room types. On this most recent stay, we were in a junior suite...beautiful space with great outdoor space and convenient to everything within the hotel. It's no surprise, I'm sure, to hear the hotel is beautiful, but what I find most impressive about The Beverly Hills Hotel is the people who work there. They are warm, friendly, and inviting! We have made many friends there at the front desk, in housekeeping, in the restaurants, and on our most recent visit, I even met some lovely people from accounting! We love this place. It's an oasis in the Los Angeles area. Highly recommend!
Was at the hotel today and Noticed many light fixtures
Was at the hotel today and Noticed many light fixtures crooked .it Needs more attention paid
Holiday
We went with friends to the Beverly Hills hotel and we had an amazing experience at this iconic hotel. The whole customer experience surpassed any and all of our expectations, the hotel is simply stunning and the staff went out of their way to ensure that we had a fantastic time.We had dinner and drinks in the famed Polo lounge and the service and the meal were outstanding! Nothing was too much trouble and we would like to say thank you and well done to an incredible team of people and also the management for taking such fantastic care of us!
World class service
The world class service at the Beverly Hills hotel is unforgettable. The suits offer the true Hollywood experience inspired by their famous guests. The hidden gem, the polo lounge offers amazing food with personal staff service. Five starts to the spa and the outdoor pool.
Nice for a drink, but parking makes it expensive
We decided to go to the hotel to enjoy a drink or two at the Polo Lounge. The bar was nice, with a good selection. I expected to pay a premium for drinks there. What I did not anticipate was that as I got my car back from the valet, they asked for $20. This is with the restaurant validation! There was no mention of this from the valet as I gave them the car. This was totally unprofessional.
We were very dissapointed with the kind of service and
We were very dissapointed with the kind of service and disrespectful attitude of a hotel employee by the name of Omar who claimed to be the head of security. After flying 3000 miles to visit the Hotel for a scheduled business meeting. My co-worker and I were humiliated and embarrassed without cause by the hotel staff member Omar. He appeared to be very young and around or under the age of 30 years old and lacking professionalism, he also did not have any right or reason to harass me in front of people and guest at the hotel. I will not be a guest or make any more event referrals to The Beverly Hills Hotel and I plan to pursue legal actions on the staff member. Its a shame that such a great place would employ these types of disrespectful and unprofessional people to represent them.
This is a beautiful hotel, but the valet wasn't welcoming
This is a beautiful hotel, but the valet wasn't welcoming at all. It was like they were too good or something to notice arrivals. The room we had was mediocre. The shampoos and conditioners were not good for the price you pay to stay there I would of thought they would of had better. The cleaning lady was really good with tidying up for us during the evening which I thought was odd because they usually do that in the morning or afternoon. The food at cabana cafe wasn't good. The hash browns were hard. I would only come here to take pictures.
Warm & Welcoming
I have stayed here about a dozen times over the past 30 years and each visit was for a girls trip. No place better to go to make you feel relaxed and special. EACH AND EVERY team member at BHH is outstanding. Granted, we pay a price to be treated so well, but most of the staff is truly genuine in the way they treat you as a guest. Or.... they deserve an Oscar for their performance :) The hotel is warm and welcoming from the moment you pull up. There are other luxury hotels in the area but they don't have the warm feeling that BHH has. The staff remembers who you are (how do they do that so well with so many guests?) and call you by name; Mrs. Smith, Mr. Jones. The rooms are SO comfortable and well appointed. The only suggestion I have is, if necessary, request a rollaway bed over using the sofa bed. We needed an extra bed for our visit and I was told that the couch was extremely comfortable (as I knew the rollaway's were from previous stays). Unfortunately, the sofa bed is not that great. The lighting systems in the rooms are wonderful - they can be set to one of four settings with a touch of a button. We enjoyed the complimentary bicycles. They made for a fun afternoon. Concierege is AMAZING. Polo Loung and Coffee Shop staff AWESOME. Housekeeping and Front Desk and Bellmen are SUPERB. Past years the pool attendants were really good, but this year they and the staff at the Cabana Cafe were just okay. Fitness center is small but well appointed. One of my travel companions got a massage by John in the spa. She wont shut up about how good it was! In the past I had a really bad experience there and should have spoken up about it. Some of the staff was aware of what happened and it disappoints me that no one came to me afterwards. We checked out the next morning and I was was still in shock at that time so I never stood up for myself. To this day I have a sour taste in my mouth from that, but other than that and one other minor incident everything has been perfect. It's pricy at BHH but well worth it. Splurge and enjoy yourself - YOU WONT REGRET IT!
I have stayed here about a dozen times over the past 30
I have stayed here about a dozen times over the past 30 years and each visit was for a girls trip. No place better to go to make you feel relaxed and special. EACH AND EVERY team member at BHH is outstanding. Granted, we pay a price to be treated so well, but most of the staff is truly genuine in the way they treat you as a guest. Or.... they deserve an Oscar for their performance :) The hotel is warm and welcoming from the moment you pull up. There are other luxury hotels in the area but they don't have the warm feeling that BHH has. The staff remembers who you are (how do they do that so well with so many guests?) and call you by name; Mrs. Smith, Mr. Jones. The rooms are SO comfortable and well appointed. The only suggestion I have is, if necessary, request a rollaway bed over using the sofa bed. We needed an extra bed for our visit and I was told that the couch was extremely comfortable (as I knew the rollaway's were from previous stays). Unfortunately, the sofa bed is not that great. The lighting systems in the rooms are wonderful - they can be set to one of four settings with a touch of a button. We enjoyed the complimentary bicycles. They made for a fun afternoon. Concierege is AMAZING. Polo Loung and Coffee Shop staff AWESOME. Housekeeping and Front Desk and Bellmen are SUPERB. Past years the pool attendants were really good, but this year they and the staff at the Cabana Cafe were just okay. Fitness center is small but well appointed. One of my travel companions got a massage by John in the spa. She wont shut up about how good it was! In the past I had a really bad experience there and should have spoken up about it. Some of the staff was aware of what happened and it disappoints me that no one came to me afterwards. We checked out the next morning and I was was still in shock at that time so I never stood up for myself. To this day I have a sour taste in my mouth from that, but other than that and one other minor incident everything has been perfect. It's pricy at BHH but well worth it. Splurge and enjoy yourself - YOU WONT REGRET IT!
Draconian policies against women & LGBTQ+ community We
Draconian policies against women & LGBTQ+ community We had been making our rounds throughout LA & everyone in LA was so nice to us. We were so impressed with how the LA people treated us & how refined & elegant they are. We went to the Louis Vuitton store on Rodeo Drive & we made a couple of purchases and they were so kind to us. But, when we got here, to the Beverly Hills Hotel, everything changed for the worst. We arrived to the hotel & the bellhops just looked at us, as though we didn't belong there. They were observant & unhelpful. We wanted to take some photos in front of the beautiful Beverly Hills Hotel iconic façade, and there was a car parked there & I guess they must park a car there 24/7 for security, & they started speaking over a megaphone, "this is private property & you're not allowed to take pictures."So, we stopped and we went up to the Polo Lounge to have a meal. But, they told us that torn denim was not allowed in the restaurant. It's a pool restaurant! It was just a hand in your face the entire time that we were on this property and an unpleasant 'go away' attitude during the whole experience, and guess what, we didn't spend one cent there because they didn't allow us. We went and had a lovely meal in West Hollywood afterwards, You know, this hotel has controversy because of their draconian policies against women and the LGBTQ+ community imposed by properties' owner, Sultan of Brunei Hassanal Bolkiah, in his country. I'm glad we didn't spend any money here & many celebrities have boycotted this establishment.
Best Iconic hotel and service in BH.
The hotel consistently exceeds my exceptions and level of service time and time again, noting a VERY personal touch of caring! The rooms are great (very comfy) Executive superior and above! It’s old schools Hollywood meets new stream comfort! The concierges and entire support team makes you feel like a superstar! ***** 5+ Stars
simply impeccable
I returned to celebrate my 30th birthday and it was a sublime experience. I stayed in a Bungalow which I highly recommend, the atmosphere is from other times, the impeccable service, refined details, excellent breakfast
Amazing as always, unpleasant encounter with gift shop employees…
My partner and I visited the Polo Lounge twice in June 2022 (visiting from the UK) and were so impressed with the whole of Beverly Hills that we returned again for two weeks and visited another few times for dinner reservations. We were treated like royalty throughout each visit, the employees and concierge were so friendly and bubbly, the food was to die for (I’d recommend the soufflé for dessert!) and there are so many wonderful things to say about the people there, the food and the overall experience. We were, however, left with a very sour taste in our mouths this morning when we returned to buy some souvenirs from the gift shop downstairs. The girls on the desk were very unwelcoming and came across extremely rude and unhelpful - we did feel like they didn’t want us there. They chewed their gum and didn’t bring their eyes up from their screen when we tried to ask them the prices of the gifts and even upon checkout they were extremely abrupt. We usually do not come on to write negative reviews, especially in somewhere like this where we enjoy so much, but I just want others to beware of this. For this reason we have chosen to give 4 stars but I want to make it clear that the Polo Lounge and the employees upstairs provide a 5-star service always!
Expensive stay
My husband and I have been visiting The Beverly Hills Hotel regularly since 2005. Sometimes 2-3 times a year. We live in Denmark, but love California, and especially The Beverly Hills Hotel. One thing I don’t understand, is how expensive it has become. In 2017 we paid 675$ for a superior room with balcony. Today we have to pay double! So this September we shorten our stay from 5 to 3 nights, because of the high prices. That makes me sad, and I am wondering why the prices have gone so high? Best Wishes Gita Elimar Denmark 🇩🇰
Beverly Hills's Best Hotels that are most frequently booked by customers of The Beverly Hills Hotel
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Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Any seller support?
Has anyone found a way to get a question answered? From what I can tell there is no way to get in touch with anyone that works at/for AT. Other than the occasional admin posting a consultation offer here and there they are non existent. A lot of people have the same issue I have where we cannot cash out earnings. I cannot get my warning medal removed even though I am under the threshold. Sad to say but seems like AT is holding up everyone’s funds currently. Very scary and makes me wonder….Please reply if you read this admins and can help. Tried every way possible to get in touch
Give the best answerWhat happens if someone changes or shows up for their reservation after I buy it?
As the title says. I bought a reservation but what’s to stop someone from just showing up for it anyway? I’m doing the name change service but it’s still under their email/phone, right?
Give the best answerBOT suggestions
Seems like its impossible now to grab anything with restaurents booked within seconds. Any good bot suggestions?
How long to get verified for payouts?
How long does it take to get verified for payouts? Submitted my info on Monday and still nothing
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerWaiting on a transfer for tonight’s reservation
I’m waiting on a transfer request to be completed. But the reservation is for tonight. Can I still use the reservation if it’s not in my name.
Give the best answerPayout
I need to be paid for the two reservations I sold as a new user before I do more work to get and sell reservations only to not be paid. Can someone get back to me so I can get my funds. I don't understand the error message about the percentage. PLEASE HELP!
Give the best answerQuestion about postpaid listings for prepaid bookings
I have a prepaid reservation, but I'm allowed to transfer that reservation to others for a price that I set (up to the total price I paid).
For selling POSTPAID reservations, do I charge the buyer the full amount of the reservation when transferring? And then the buyer pays something on top of that (which is what is listed in the AppointmentTrader listing?)
Major Issue for Seller
My money is being held hostage! Can you please remove my refund medal as I am below the 11% threshold and should be able to withdraw my full daily amount now? I have been teying for a long time to get a reply on this. Major issue for people looking to do good/right like you ask and make positive sales. Being able to access earned revenue is critical and not getting any reply is very concerning for your sellers. Lot of other people having the same issue. Once below the threshold you should auto remove the warning medals.
Give the best answerHow does appointment trader work
Where can I learn more about how this works
Give the best answerWell through rate holding money for 180 days
Just wanted to put this out there as I find it quite weird. AT will hold money if your sell through rate is to low. I find this strange as you would think that sell through rate should reflect more on AT not marketing their site well enough to generate sales. It seems weird to punish sellers for listings not selling.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answerChanging restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answerI got charged twice for a single reservation
How long until I get a refund? Support has been slow, has anyone else experienced this?
I tried purchasing the reservation at $55 but it failed. Then I purchased it for $30 and it succeeded. However the $55 charge still went through on my card and posted