No hot water for days. - The Arrabelle at Vail Square - Trade Reservierungs
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🤢 2/5 - No hot water for days.
By 👻 @Scott S., 02/21/2022 3:00 am
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My wife and I chose the Arabelle for our honeymoon. Unfortunately, service and quality was a disappointment. Bottom line is that we didn't have hot water for 2 days. The staff gave us the run-around and inconsistent communication through the entire experience. My experience was that the staff didn't have any training or empowerment on how to resolve a guest issue. All we wanted was a hot shower after skiing all day. We left messages and asked to speak with the manager, maintenance...anyone that we thought could help we tried to contact; no acknowledgement and no response whatsoever. We checked out and the bill presented did not match what they eventually charged us. The Arrabelle did not follow through with its promise to refund us for the days we didn't have hot water. Had to call back again and got the same run-around. I asked to speak with the manager again. Never received a call back from anyone at the Arrabelle. In the end, we had an excellent honeymoon and we would never let this experience ruin a wonderful occasion.
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