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🤮 1/5 - I called to try and change my reservation time.
By 👻 @Jon A., 03/08/2022 3:00 am
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.. the woman on the phone offered 5pm. I did the mental math out loud to see what time we would have to stop skiing in order for 5 of us (including 3 kids) to go back to hotel, shower, and make it to the restaurant on time. Her response was "I don't give a fuck about your shower schedule ." I was completely dumbfounded. When I said "excuse me?" She immediately hung up on me. I called back multiple times and she refused to answer the phone. I eventually waited and called back later... the manager Nick answered the phone. I relayed what happened, and he appeared sympathetic. He promised to look into it and call me back, however he either forgot or just didn't care. I never heard a thing back from him. Unfortunately, we were forced to use our original reservation as much as I didn't want to lose the $125 deposit. Despite making the reservation way in advance we were stuck in the front bar area where it was so loud we couldn't even talk to each other without shouting. The food was very average (definitely not worth the price), but our server was nice. All in all, the lousy customer service made this very unenjoyable. This is literally only the second negative yelp review I have ever written in five years I have been on the site. I'm not a complainer but I feel like I need to let people know to avoid this place!
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