Shockingly Unacceptable - Sushi Sasabune Honolulu - Kaufe eine Reservierung
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🤮 1/5 - Shockingly Unacceptable
By 👻 @SusieH, 04/24/2022 3:00 am
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Based on stellar reviews, my friend and I were excited to do the Omakse. The first course of big eye tuna and baby yellowtail was great. The next three courses of sushi were not so great. I’d go so far as to say the sushi rice was among the worst I’ve ever had, and I’m including grocery store cooler sushi. At one point, I compared it to practically having the consistency of rice porridge. I asked our server (who didn’t speak English very well) how many more courses there were and what they were. She indicated that there were several more sushi courses, an oyster course, more sushi, and then lobster. I asked if I could skip the additional sushi courses as I was getting full. She said I could not; that I’d have to cancel all the rest of the omakase. I expressed my surprise since omakase is a single price why would they care if I skipped some courses and just had the lobster. I didn’t want to waste the food and the fish thinking perhaps it could be served to another guest since everyone has to do omakase or perhaps an employee could eat it later. Since that was not an option, or so I was told, they continued to bring out more courses many of which the fish was a repeat of what we’d already had (tuna, yellowtail). The “chef’s special” was minced pressed pieces of tuna that were clearly a way to use up scraps of tuna. It had the consistency and taste of canned tuna. At this point, another server took over. I explained to him also that I was full and wanted to skip additional courses except for the final course of lobster. Apparently we were at the second to final course which was the uni (sea urchin) and salmon roe. So for this one, only one was brought out. I was confused as to why it was allowed this time and figure maybe the previous server didn’t understand my request since it was obvious to me that we had a communication challenge. I ask our new server what the dessert options are, and he replies “We only have ice cream, and it’s not included.” The bill is presented, and we are surprised to see each item is priced a la carte as opposed to a single omakase charge which is what we’ve seen at every other Japanese restaurant doing omakase or any other restaurant doing a prix fixe type meal. When the server comes, I asked him why I had indicated that I had asked to skip some courses and was told that wasn’t an option. He says in a snarky, elevated tone, “Well, did we serve that food and did you eat it?” I replied, “Actually, no I did not eat most of it. But more to the point, I had indicated I didn’t want it anyway and was told I had to be served every course or just stop at that point. I am asking you to remove the charges for the items brought after I had said I’d prefer to not eat any more sushi courses.” He angrily grabs the check, crumples it up, and practically shouts, “Fine! Don’t pay for anything!” My friend says, “You’re causing a scene.” as other diners were looking over to see what the source of all the commotion was. He shouts, “IIIIIIIII am causing a scene? YOU are causing a scene.” This was seriously the single most unacceptable dining experiences I’ve ever had.
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