The management is beyond unprofessional. - Sushi Ginza Onodera West Hollywood - Kaufe eine Reservierung
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๐คฎ 1/5 - The management is beyond unprofessional.
By ๐ป @Rob G., 07/14/2022 3:00 am
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We had reservations for July 7, 2022, but when we arrived the restaurant was closed due to COVID. We were told we would receive a refund (prepayment of $900), and could make a new reservation. It happens. However, the refund never came. A week later we received a call from the restaurant stating we needed to come July 14, or be forced to lose our deposit. They could not produce proof of text, email or phone call showing they moved the reservation. We were forced to change plans at the last minute to accommodate.The sushi was good. The chefs should leave immediately, and find a better venue to display their skill, one that appreciates customers!To sum it up: sayonara Ginza- make reservations at your peril! Very poor service, bad customer skills, very disappointing overall experience. One star at best
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