AppointmentTrader FAQ - Sugar Factory Las Vegas - Kaufe eine Reservierung
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Sugar Factory Las Vegas Reviews from The Last Year
Horrible experience and will not be back
We went here with a larger group that had several reservations. The food was okay. The kids in the group found it really fun (rainbow sliders, shakes, fancy drinks) but the adults were not impressed. The service was terrible. It took over an hour to receive our food, and we had to flag someone down to take our order to begin with. The management at this restaurant was really rude to us. They physically blocked one couple from going upstairs to check on their children. we made a number of reservations and they refused to seat us all on the same floor even though there were many empty tables on every floor. There is no level of customer service here. We tried to change one of our orders 30 seconds after placing it, and were told "too late" - the server hadn't even left the table yet and would not change the order from 2 milkshakes to one. Lastly, this place is not kid friendly. Lots of explicit music playing.
What has happened?! Awful.
Our 3rd visit and our first (and last) to the new premises on Harmon. We were shocked at how poor it was. Our previous two visits have been on our Vegas highlights. This time, the only plus was my daughter enjoyed her Rainbow Sliders. The food was lukewarm and took forever to arrive - if we hadn’t had a show to go to we’d have left and eaten somewhere else. It wasn’t busy in there but the service was awful. We had reserved a table, and when we arrived 15 minutes early were made to wait, despite the place being half empty. The restrooms were the most disgusting I have ever seen in the USA. Both men’s and women’s by all accounts - the place looked like the staff had a total disinterest in making it live up to the loud videos on repeat. The new place looks cheap and run down - is it meant to be a climbing wall? The leather couch seats had disintegrated. The old venue at Fashion Mall was massively superior. There was a bald guy walking round with wireless microphone and earphones looking like he was in charge of keeping track of things - if that was his job then it failed. Big time. We won’t be returning.
Terrible service and atmospher!
Horrible service! We waited forever for our food and they only brought one order. 20 minutes later 2 of us still waiting. The music was being blasted because of a birthday party and several patrons asked for it to be lowered and the hostess said "no". We ended up leaving and getting better service at a pizza slice stand.
Over priced celebrity hyped!
Over priced food I had the same in Denny’s and that was much better! Dirty toilets. I wouldn’t recommend.
Is the food good there?
When you go out to eat people usually like to eat together. Right? Four of us. We were there over an hour. No one ate at the same time. My son’s food came out. 15 minutes later my daughter. 15 minutes later my wife. My food never came. I asked for the check and got a slice of pizza across the hall. This was great too. We went for brunch. I order pancakes. 10 minutes later. Sorry sir we don’t have ANY pancakes. Literally 1/3 of the menus is not available and it took 10minutes to figure that out. Clearly this place is closing. Don’t waste your time I’m Vegas not getting your order here. No one around us was getting their food either. When they did the waiter immediately disappeared so if you needed anything, you weren’t getting it.
What a rip off for poor service and bad food
Have a look at the receipt. $20 for two modelos, $26 for a cosmo that was some kind of candy floss drink. The tacos were tiny and the Fajita was mostly burnt onions and peppers. The service was slow, I had to go to the front to get menus. Overall bad experience. Way too pricy for the food and poor service. By the way mandatory 20% tip.
This place it's just for IG content, but if you really want
This place it's just for IG content, but if you really want to have fun, enjoy good food and get a good service, this is definitely not it. We arrived at this place and from the start the server seemed annoyed by us, she had such a condescending way to talk to you and she kept breathing like your kids when you ask them to do something for you. She got upset because we were not ready to order and asked for 5 more minutes, then she came back like 20 minutes later with such a nasty attitude. I didn't want to complain right away because it was not my Birthday Celebration and didn't want to spoil it for my friend. These places have a mandatory gratuity and we don't mind paying it but Jade B. didn't earn it at all. I know the gratuity goes for bartender which drinks were really good by the way, bussers etc. but this girl really doesn't have the skills or the attitude to be a server. We complained to the manager at the end of the meal after we paid and all but his excuse was: Sorry, she's new, how is that my problem. Although the manager seemed to be listening what our experience was like, I honestly doubt this lady will have any farther training or any warnings to adjust her attitude. And no we didn't ask or received any discount or were offered to come back, but it's totally cool since we don't intent to. For as popular as this place is, I have only concerns, you can not split check, can not pay with more than one card which means one person has to take the heat, and they don't count with enough silverware apparently we asked for forks to eat our cake and Jade said they don't have any more available after we waited for like 10 minutes for her to come back to the floor, I have never heard that in my life, also we had two kids on the table and we asked to get some plastic cups and she said they don't have any, although after seeing another server bringing some to go plastic cups for the table on the back she had no option but bring us two to go cups. Anyway if you want to snap some nice pictures for your content I recommend to stop by just for a couple of drinks and sit at the bar, it seemed to me they were the only ones doing their job. I think these places on the strip take advantage of the people that come visit Vegas, it's upsetting because as a local I understand why we get less and less visitors each year, These experiences are the things people remember and why Vegas it's not the same anymore. Anyway, I recommend not to visit this place but if you do and get Jade B. you better ask to be move or get a different server. Just my advice.
Fun dry ice drinks - at a cost
Meh. Two shakes, one alcoholic drink, one small app and one sandwich = $160. The experience was cool, especially with the dry ice. We went for the experience and not the food, but the Mac and cheese bites and the steak sandwich were both fine. The restaurant itself needs a deep cleaning. It’s….sticky. But has potential to be awesome if they really scrubbed it. Service wasn’t bad. I don’t like the 20% “service charge” tacked onto the bill and not being told about it (although I knew in advance about the charge) and I’m absolutely not tipping on top of that if the server doesn’t disclose it when the check is presented. It’s tacky, please let customers tip based on service received. The server would have made more from our table without that extra fee.
good place but an unfriendly host
The food was good. We enjoyed it. I would come back, but the host with the long hair is not the friendliest person and should not be a hostess.
Good
Service was good food was good place was not clean , just felt dirty. i had the sugar factory hamburger and it was very good. Bathroom was not clean. Tuesday afternoon. We ate at bar. Waitress was very nice.....she asked if we were ready and i said yes, about 10min later she took our order.....she stood right by us filling the dishwasher.
Las Vegas's Best Restaurants that are most frequently booked by customers of Sugar Factory Las Vegas
Ranked #17 in Las Vegas's Best Restaurants.
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Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
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Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
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🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
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Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Waiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. I’m looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answerNewbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answerHow do I sell my when my related reservation’s restaurant does not exist on AT?
How do I sell my when my related reservation’s restaurant does not exist on AT? Its listed as a hotel, but it also has a restaurant under the same name ‘Chiltern Firehouse’ in London
Give the best answerPayment taken , reservation not received
I just bought a reservation, the money was taken from my Apple Cash. The reservation however does not show up in my portfolio
Give the best answeremail address for my acc
I left my employer and need to change my email address for my account. How do I do this?
Give the best answerSeller with the Polo Bar reservation on 5/17 for 4 people
I am interested if you are willing to negotiate. Post on my wall if/when you see this.
Give the best answerZ’Z Club
I have reservations!
Give the best answerMoney in trader points disappeared
Hi everyone- I have made a couple of sales now and I am extremely disappointed.
I had money to transfer over that became available in my "traderpoints" section that has disappeared completely. its gone.
has this happened to anyone?
also- when I click the money pending, im unable to click my pending deposit account
so upsetting
How to list a Nobu Malibu reservation
Hi, I have a reservation to Nobu Malibu, but since they don't do text or e-mail confirmations I haven't been able to get my reservation posted. I have posted a screen shot of the phone conversation on the listing, but it keeps getting rejected. If anyone has an idea how I can get it approved that would be much appreciated, thanks!
Give the best answerHolding a bid
What does it mean to hold a bid? and how do you do that?
Give the best answerNeed to change the date but its being worked on
How do I modify?! I am no longer traveljng that day but since the reservations opened up today someone grabbed it and is working on it for a month from now and i cant figure out how to and if i can modify the date!
Give the best answerReservation Name
Ok - Newbie question here - I just purchased a reservation as a gift. How do I know/change the name on the reservation?
Give the best answerRome
Can anyone help with a reservation for Aroma (vis a vis from the Colosseum) in Rome?
6 PAX 21.5 19-20:00
Thank you!
Can’t wait to last minute?!
How do you set a timeline for getting your bid accepted? I can’t wait till the actual time I want to go. I want to know at least eight hours ahead of time. How do you do that?
Give the best answerHow do I choose the restaurants to make a reservation for?
I can’t find restaurants with high performance or like what’s the most popular restaurant or what is in short supply? Any advice?
Give the best answerConcierge change fulfillment time
I posted a request for a reservation this Thursday between 6:30 and 8 pm and initially the potential seller said it would be fulfilled by today. Now they changed it that they will only fulfill it by 5pm that same day. Basically I would have an hour and a half to get to the restaurant. Is this allowed?
Give the best answer@bravehand53
Hi. Is today Cote reservation for 4people at 8:00pm - 9:00pm for indoors or outdoors?
Give the best answer2 Ppl 5pm san Sabino res
Anyone want?
Give the best answerApp
This app is a catfish and overrun by people programming “bots” and algorithms. It makes it frustrating for someone not well versed in this to have any movement. I thought this would be a fun side hustle, but unfortunately it’s become like any other “side hustle”. Don’t waste your time with this crap. Not a question, just a suggestion. Also don’t pay these fake “gurus” hundreds of dollars to teach you. Might as well sign up for a software class. 😕
Give the best answerMy reservation review keeps getting rejected
I have a reservation for Kasama Chicago on Mother’s Day at 7:30 pm to sell but it keeps getting rejected
Give the best answermore then 15 submissions at the same time
can i get more then 15 submissions at the same time and how do i make this happen
Give the best answerWrong resy
I bought a resy for Tatiana By Kwami and when i unlocked seller lied it was for a different restaurant
Give the best answer