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🤢 2/5 - WORST CUSTOMER SERVICE EVER!!
By 👻 @Ro B, 07/07/2021 3:00 am
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I was the host of a party of 7 to Vegas for a bachelorette weekend. I made reservations 2 months in advance. We arrived 10 minutes before our 11 am reservation for brunch. We were promptly greeted and seated. The waitress came over took our orders, told us she did NOT recommend the chicken and waffles as the chicken was not that great. 20 minutes later the table next to us food arrives and we see breakfast food, eggs, biscuits, etc... we ask another waitress as we hadn't seen in the 20 minutes if we missed something on the menu as we came for brunch but only saw sandwiches, burgers and lunch/dinner items on our menus. We were told there were two menus and we werent' given the other one. We asked for it, and sure enough many more breakfast options on that one! At this time our waitress came back with only half of our tables drink orders AFTER 30 minutes while others around us who arrived AFTER us were served their nice smokey drinks. Also, when she did come back, several of us had water cups empty and she did not bother to refill them, meanwhile tables around us were getting their water glasses refilled. We asked her why we were not given the second menu and informed her that several of the ladies wanted to change their order as we did not have all options. She ROLLED her eyes and asked who wanted to change their orders. MAJOR attitude she gave us. Never apologized. A few minutes later ALL the orders and the appetizer came out. I instructed her to bring appetizer out BEFORE the meals but that didnt' happen. So the food arrives and several ladies tell the server (not the waitress as she was walking around avoiding our table at that point) to take their plates back as they re-ordered. He did so, well we were never given silverware to eat with. 10 minutes after our food arrived, STILL no silverware or plates for us to share the appetizers. I called over a "manager" to explain our experience thus far. She aplogized and here comes our waitress standing next to her asking what was the problem. 1. Half our table STILL does not have drinks. 2. We need our waters refilled. 3. We were not given the full menu. 4. We have not silverware. 5. Our appetizer came out with food. The waitress replies by saying "well, I have the water right here, I was on my way" and she also asked "what drinks are missing, can you tell me your drink orders again". SHE NEVER WROTE IT DOWN!! What does the "manager" do...she comes back with a couple drinks and says here are the drinks you ordered and the waitress says "No, those are not theres, they belong to that table." It was a table who was seated almost 30 minutes AFTER us and you can remember those are NOT our drinks but you don't remember what our drinks were. The manager says okay, and proceeds to bring the drinks to the other table. I was DONE at that point and asked for a supervisor. After that we NEVER saw our waitress again at our table at least. She asked another very nice waitor to wait on us, his name was Nick and he was perfect. Refilled our waters and got us silverware and was very attentive. The supervisor eventually came over and I explained out entire experience up to that point. She apologized and made sure all our orders were correct. Several of the ladies had completely lost their appetite and cancelled their orders completely. Our new waitor Nick had to come back to our table to sort out all the orders of who had what and what was sent back and re-ordered. It was a mess and the previous waitress did not attempt to help, we saw her motion to him shrugging her shoulders as if to say i don't know ask them yourself. Well the ONLY thing that saved this experience was the fact that Nick was super nice and the supervisor gave us each 50% off our meal, which was very generous. The waitress herself NEVER came back to our table, never apologized. I doubt I'll be visiting any of their locations in the future.
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