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🤮 1/5 - Ask for a receipt!
By 👻 @Katie G, 02/11/2023 3:00 am
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We visited during restaurant week and ordered two set menus at $60 each (with a couple of supplementary add ons) 2 glasses of wine and 1 mocktail. That meal has currently cost us around $600. This is because when they take payment it is completed on an electronic device with payment pre loaded and no visible it's list. Our waiter brought ours to us which cost roughly $380. We thought this seemed a lot for what we had but thought with tip and tax etc it must add up. Our waiter left us with the device whilst we paid and we were given an option to print receipt. We wanted to see this to check it was correct so pressed this and got a message our server would bring the receipt over. After waiting about 5 minutes we asked the reception if someone was bringing it over. They seemed very confused and a Manager came out to ask what was wrong. We explained we were waiting for a receipt and she went to the back and returned with one. We left the restaurant and realised the receipt given was not anything we ordered and was also around $240. We went back in where everyone seemed very confused as to what had happened and it then transpired we had paid a different tables bill (for a different waiter) and were eventually given our correct receipt for $247. The restaurant asked us to pay our bill again which we obliged to and even added cash tip on again as before this error, service had been good and the Manager stated when we received refund for the payment error that would also include tip that we had already paid on card. We were relieved to be called later that night by the Manager to say it had been void and payment would be returned in a few days. Nearly 3 weeks later we have not had a refund and continue to chase up. We aren't even able to raise with our bank as restaurant took back the receipts to raise with their finance team. No comments on food or experience until this is resolved but will say it was not worth $600.
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