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Someburros Tempe Tripadvisor Reviews
Latest Reviews On Tripadvisor
10 Reviews
0 Replys |
Both got sick
Both my husband and I had the burrito special with green sauce and both of us were sick that night. Outside seating was filthy. Probably won't be back.
Be the first to ReplyEXAMPLE OF HOW TO NOT TREAT A CUSTOMER
Until tonight I was a very strong advocate of this business. I was a rewards member, I liked their food, and I even tolerated their poorly designed app for on-line ordering. Until tonight. Let me explain HOW TO NOT TREAT A CUSTOMER. 1) Don't require people that do use your very user un-friendly app also to find that the information provided on it is unreliable. e.g., when I place an order and am told that I should pick it up in 20 to 25 minutes - actually mean 20 to 25 minutes. 2) When a person pulls up to your pick-up window at the exact time that your app tells them to, don't tell them they are just finishing your order, and it will be just a minute. 3) Don't come back 10 minutes later to that same window and tell you that they are STILL WORKING ON THE ORDER and that you need to pull around the building so that they can help the other people behind you because their orders "might already be ready." This is the same as saying, "HEY SEE THOSE OTHER PEOPLE? YEAH, THEY ARE MORE IMPORTANT THAN YOU, SO I NEED YOU TO MOVE SO I CAN HELP THEM FIRST." 4) Don't make that person that has driven around the building to get back in the pick-up window line now wait another 10+ minutes so that the customers behind them originally can now wait for their orders to be completed. WHY DIDN'T YOU MAKE THEM DRIVE AROUND THE BUILDING? 5) Don't ever expect a person that has had their order time more than doubled from the estimate given by your ordering system, sat in your pick-up line twice, and be treated as though their patronage doesn't matter is not going to tell every single person they know (and then some) how you service SUCKS. No one should have to work this hard to get your food, so neither myself, my family, nor my friends will EVER GIVE YOU OR YOUR BUSINESS ANOTHER DIME. And I will tell anyone who will listen why they should go elsewhere. Pretty sad because I really, really liked you...
Be the first to ReplyAwful smell and filthy floors at morning opening @ 9:13 a.m.
I should have just walked out. My wife's company orders from them frequently which lead us to order on the weekend minutes after they opened on Saturday 10 Aug 2019. She always enjoyed the cream cheese jalapeno topping and this was the last time we eat at ANY Someburros. My green chili topping had no green chili and was obviously canned goo. Yes Goo! Guacamole had too many colors to eat. Sour cream was milky. Overall this has to be the dirtiest Mexican restaurant since they do NOT clean up after Friday night's business. I also have a problem with employees doing everything such as handling food, cash, trash and all the duties involved without gloves or hand washing. Yuc to Someburros. Fredericos seams to be more consistent with there approach. Optional questions answered below are NO due to the bad, bad food they serve.
Be the first to ReplyNot my cup of tea
The food was not that good, nothing like the Mexican restaurants around my house. We went two trips in one, first and last. Very expensive and not worth the money.
Be the first to ReplyGift card not working after he ran it 3 times it too my moneu and he didn't honor it
I ordered and the total was 9.38. I used a $10 gift card. He ran it twice, it wasn't v working. Then get checked the balance and asked me if this brand new gift card was already used. Magically the balance was $0.32! He didn't honor it! Said it never worked and that amount was coincidental! This is a rip-off. Not honored and now the balance is used. These were given our as fights door the Gilbert newsletter that peonies local businesses and had trivia contests to win these $10 for gift cards from the local businesses. I'm lodging a complaint for the newsletter people not to use these gift cards. This is ridiculous. I'm going coming here again. This is a shot business practice, this restaurant issue and system can't recognize and valid gift card and don't honor it. I'm glad I didn't spend my money for it.
Be the first to ReplyFavorite local restaurant
Now that they are a chain some people may not consider it a local place but to me the Baseline Someburros is the best place in the valley for Mexican American food. If you call ahead you can have the order waiting for you at the window or stay and sit for a while. I moved away from Tempe but when I do come back, I will always stop by once, twice, or even three times.
Be the first to ReplyGreat food!
We eat at this restaurant about twice a week and it is always very good. The value for your money is exceptional. The staff is very friendly and the service is great. They have a good variety of food and it is traditional Mexican cuisine from a family of great cooks.
Be the first to ReplyWonderful foods
Great burros tasty chips had a great dinner we all enjoyed our food and service was great looking forward to going back again
Be the first to ReplyCarne asada burro
Food here was just blah it wasnโt anything special meat wasnโt seasoned. Food is overpriced I wonโt be coming back
Be the first to ReplyFast and Yummy
Been going here for years, I always get the shredded beef tacos with rice and beans. It has a nice vibe to it, there is alot of choices of what to eat and you get your food quick and in my opinion one of the best even compared to the Mexican restaurants.
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