2 Star Hotel at Best - SLS Brickell Miami - Trade Reservierungs
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Miami's Best Hotels that are most frequently booked by customers of SLS Brickell Miami
🤢 2/5 - 2 Star Hotel at Best
By 👻 @NYCGirlBeachLover, 03/09/2024 3:00 am
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My mind is blown when I read all of the recent 5 star reviews as we had an experience far from 5 star. The hotel itself is extremely dated and furniture old (stained/ dirty pool cushions), pitch black halls leading to the rooms and an unapologetic staff. The housekeeping was subpar leaving dirty cups and not replenishing what was used in the room (towels, lotion, soap, coffee pods). We had to call multiple times a day to request items that should have been there after a clean. The whole time we were there they were performing fire alarm "drills" that stated we couldn't leave the hotel multiple times but the worst was on our 3rd day we received a letter under our door that the elevators were going to stop working at midnight which also meant that we had a midnight curfew. We rushed back from dinner and potential plans knowing that we wouldn't be able to get to our room. Upon arrival we asked the staff if the elevators were still going to shut down at midnight and they said they weren't sure - wouldn't your employees be informed of this crucial info and be privy to the letter that the hotel guests received? You would think! We went to our rooms and then a few minutes after midnight the power went out meaning not only no elevators but no A/C and we couldn't charge our phones. I was there on business as well as pleasure so knowing I had to be up for work meetings the next morning with a phone that wouldn't be charged for an alarm was less than ideal. I wrote the manager an email (I was given her card that night) and received no response. After multiple phone calls that morning to try to reach her I was told we would be receiving a $100 credit for the inconvenience for the loss of power. I didn't have it in me to put up a fight and just wanted to get home at that point, but after spending thousands of dollar this was a pathetic gesture at best. Needless to say I will never be returning to a SLS hotel.
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