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Buyer Accountability
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By 🍦 @EternalAnt36, 02/10/2024 2:44 pm
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When buyers don't show up or arrive very late to reservations, it harms the reputation of the seller's account at the restaurant. AT should have some sort of system where a seller can rate the buyer and that rating can be public, like with personal accounts on Uber.
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Reply from 🥩 @FamousStation67 (02/10/2024 3:55 pm)
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Subscribed.
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By 🍦 @EternalAnt36 (02/10/2024 5:27 pm)
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I think we can brainstorm a few different ideas for this. Here are some initial thoughts:
-On the bid side, a negative public buyer rating would be informative to sellers and let them decide if they still want to provide a reservation to the buyer.
-There can be an additional upcharge on a buyer below a certain rating that goes to the seller as compensation for taking on a riskier transaction.
-A buyer rating below a certain level can come with account restrictions, such as limiting the amount of reservations that can be purchased in a certain period of time. But I'm sure we can come up with other ideas that don't limit market volume.
If nothing else, a system like this would encourage buyers to act more responsibly and not be as care-free with reservations that aren't on their accounts.
-On the bid side, a negative public buyer rating would be informative to sellers and let them decide if they still want to provide a reservation to the buyer.
-There can be an additional upcharge on a buyer below a certain rating that goes to the seller as compensation for taking on a riskier transaction.
-A buyer rating below a certain level can come with account restrictions, such as limiting the amount of reservations that can be purchased in a certain period of time. But I'm sure we can come up with other ideas that don't limit market volume.
If nothing else, a system like this would encourage buyers to act more responsibly and not be as care-free with reservations that aren't on their accounts.
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By 🥩 @FamousStation67 (02/10/2024 4:02 pm)
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Greetings,
You raise an interesting point!
By the way, whats that negative buyer rating going to help with besides just being a cosmetic rating? Would it hypothetically prohibit a buyer from making additional purchases?
Last I checked, my seller rating was still negatively impacted because I chose to cancel and refund multiple sales to a suspect buyer.
In Uber land, I believe the driver can choose to not accept a ride with no penalty. That sounds like a fair benefit, unsure how it translates into appointment trading.
Thanks for your idea!
You raise an interesting point!
By the way, whats that negative buyer rating going to help with besides just being a cosmetic rating? Would it hypothetically prohibit a buyer from making additional purchases?
Last I checked, my seller rating was still negatively impacted because I chose to cancel and refund multiple sales to a suspect buyer.
In Uber land, I believe the driver can choose to not accept a ride with no penalty. That sounds like a fair benefit, unsure how it translates into appointment trading.
Thanks for your idea!
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By 🥩 @FamousStation67 (02/11/2024 10:04 am)
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Hello!
The up-charge on buyers with riskier ratings on top of purchase restrictions/limits sounds very promising. I wonder how quickly this could be implemented? Any guidance on what a seller should do in the meanwhile?
Could it be that these buyer profiles making purchases and then not showing up are associated with competitor marketplaces and/or are intending to intentionally cause harm to the relationships AT concierges/suppliers have developed?
Maybe I am over-thinking it and its typically a well intended buyer who just forgot about their purchase? Do you message them daily to remind them about their purchase?
Thank you for raising this post.
The up-charge on buyers with riskier ratings on top of purchase restrictions/limits sounds very promising. I wonder how quickly this could be implemented? Any guidance on what a seller should do in the meanwhile?
Could it be that these buyer profiles making purchases and then not showing up are associated with competitor marketplaces and/or are intending to intentionally cause harm to the relationships AT concierges/suppliers have developed?
Maybe I am over-thinking it and its typically a well intended buyer who just forgot about their purchase? Do you message them daily to remind them about their purchase?
Thank you for raising this post.
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By 🍦 @EternalAnt36 (02/11/2024 11:00 am)
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Most of the time I think it's a well-intended buyer who forgot about their purchase or can't make it anymore. Right now, AT seems to discourage communication between buyers and sellers to allow for a hassle-free transaction (which I don't necessarily agree with). In any case, if it's not doing so already, I think AT should be sending reminders to buyers when their reservation is approaching and ask them to confirm that they will be going.
Also, if a buyer can't make their reservation anymore, they're kind of stuck with it and can't get refunded. They have no incentive to tell the seller either. If they had a rating to care about and consequences that come with it, that could change this.
Aside from those who miss their reservations, the rating could also account for those who arrive past the grace period of their reservation. I've had several restaurants that call me after the 15-minute mark asking if I will still be attending, and I have no idea what to tell them, which is very frustrating (especially when some restaurants are against third party reservations and it can create an awkward situation).
Also, if a buyer can't make their reservation anymore, they're kind of stuck with it and can't get refunded. They have no incentive to tell the seller either. If they had a rating to care about and consequences that come with it, that could change this.
Aside from those who miss their reservations, the rating could also account for those who arrive past the grace period of their reservation. I've had several restaurants that call me after the 15-minute mark asking if I will still be attending, and I have no idea what to tell them, which is very frustrating (especially when some restaurants are against third party reservations and it can create an awkward situation).
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