Not the experience it used to be. - Saint Michael's Alley Palo Alto - Kaufe eine Reservierung
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Palo Alto's Best Restaurants that are most frequently booked by customers of Saint Michael's Alley Palo Alto
Ranked #7 in Palo Alto's Best Restaurants.
🤢 2/5 - Not the experience it used to be.
By 👻 @Elizabeth L., 11/02/2022 3:00 am
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.. expensive overall for what we received and service was, truthfully, rather rough and unrefined. Seated in bar area , paper on the tablecloth?! Table was not set, guests handed rolled napkin containing silverware?!. Abbreviated Menu? Waiter was not cued in to his guests at all and rushed our meal. FOOD: Overall, Food was okay but nothing excellent, no item was outstanding. Appetizers: We shared two appetizers, I agree with the previous reviewer JD comments. Pears/ burrata; pouched pears were flavorful but a meager portion overall and the combination not a home run. Mushroom tartlet flavorful but small. Soup: The mushroom soup was good. Entrees: Duck was just okay, not great. Pasta with shrimp was plebeian. Third entree adequate, nothing special. Cauliflower side dish was unremarkable, did not have much flavor. Dessert: Chocolate mousse "pie" was flavorful but not an elegant dessert for an upscale restaurant. Wine by the glass: Pours of wine were not generous especially for $18. Food Overall: None of the offerings were at a level this restaurant used to provide. SERVICE: Surprisingly Disappointing. Not refined, needs training, pushy. Didn't know how to properly serve nor any attention paid to the proper order of foods. Served soup before appetizers?! Felt like we were in a casual bistro with a waiter trying to turn the table instead of in an upscale restaurant. PACING: Terrible. Rushed. Unsophisticated. We hadn't finished our appetizers before the mains arrived and staff insisted, pressured us in serving. Felt rushed through our entire meal. ENVIRON: Bar area seating . Very Disappointing, not at all elegant and uncomfortable. Booth has issues. Guests looking at bottles or a wall / hallway? Completely different vibe. Had asked to be seated in main dining room but steered to bar area as told dining room had a party and it was noisy. A mistake on our part to accept. AMBIANCE / EXPERIENCE QUALITY: Practically non existent, very disappointing . We used to come here for a special evening out as this place had offered a lovely, elegant dining experience. This restaurant used to be a classy place to dine and linger a bit. We brought a special guest here and were disappointed. I doubt we'll be back, I'm sad to say. I agree with previous reviews, if you're looking for a special evening out, go elsewhere. MANAGEMENT FEEDBACK: Manager/ owner; you need to step it up especially if you seat guests in your bar area; Mediocre at best. Booth seats are tired and are way too low for table height, one adult in our party had to sit on a pillow. Replace the booth seat or lower the table. Get rid of the paper on the tables; it overhangs, catches on sleeve cuffs, it's annoying and TACKY! Train your wait staff to set and serve properly, know your menu and properly pace the meal. Appetizers first, not soup! We were rushed by your staff throughout our meal; Slow your pacing down! If you are going to charge this price point the food should be inspired and you should strive to create an ambiance and dining experience for your guests. Eating is one thing, dining is another. I'm sad and disappointed to give such a bad review to formerly one of my favorite local restaurants.
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