Disappointing experience in an otherwise beautiful place - SAHARA Las Vegas - Trade Reservierungs
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🤢 2/5 - Disappointing experience in an otherwise beautiful place
By 👻 @Maria L, 03/21/2024 3:00 am
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We came here for our 12 year anniversary and was disappointed more than impressed. -The hotel lobby and common areas are beautiful. Check-in was a hot mess so be ready for a long wait (no check-in kiosks). Person who checked me in was very nice. -High resort fees which they say provide access to parking and things like the pool - which I find funny as the parking is free to anyone (no ticketing system or attendant - I never saw security either) and the pool was closed. -We stayed in the Marra room. The room itself was very pretty, the lighted mirrors were a nice touch. HOWEVER.. --when we first arrived we found the room had no soaps, shampoo, conditioner or lotion. I texted guest services (which admittedly is a nice option instead of calling) and they brought me some soap fairly quickly. --After we got the soap the bathroom was going to be used. But we found the bathroom "door" was just a sliding mirror. Cute, but it sacrifices function for looks. When we tried to close this "door" we found it left a HUGE gap on either side of the door frame - meaning you can see right inside. We called down to guest services who had a couple of engineers up to adjust the "door". They fixed the "door" to reduce the gap, but given the type and style of the bathroom "door" there will always be a gap. There is no way to lock the "door" or seal it (meaning every sound and smell is definitely making it's way into the room).. providing the same privacy as a curtain. 🥴 Big mood killer! 😅 -After the maintenance guys left I turned on the TV and went to lay on the bed. --The TV is insanely dark and you have no options to adjust it. The TV channels are limited, you are unable to rent movies or use a streaming service. Also, the TV utilizes the WiFi and would disconnect for LONG periods of time. So if you wanted to use it as mask the loud bathroom sounds tough luck. 🤣 I ended up using my phone to watch things instead of the TV. -- While laying on the bed for the first time, I found orange dried spots on the "clean" comforter. Looked like dried food. We had only been in the room for less than an hour and never ate in the room. By this point I was over contacting guest services. So we just used the sheet and spent our time out of the hotel as much as we could. Since there is easy access to the monorail it wasn't hard to avoid being in the hotel. In short this was a lackluster experience. I wish I would have spent a little bit more to stay somewhere that was more thoughtful in their execution. I doubt we'll be back.
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