A Miami standard that has maybe gotten too big for its britches - Rusty Pelican - Miami Key Biscayne - Kaufe eine Reservierung
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Key Biscayne's Best Restaurants that are most frequently booked by customers of Rusty Pelican - Miami Key Biscayne
Ranked #13 in Key Biscayne's Best Restaurants.
🤢 2/5 - A Miami standard that has maybe gotten too big for its britches
By 👻 @J M, 02/24/2024 3:00 am
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"I'm so sorry to have bothered you." That's what I wanted to say to the valet, the hostess, and the waitress. My kind wife reminded me to be polite and to go high, so I smiled and said, "Thank You" way too often in return for the snarky disregard we got. 1) Valet: "Do you want to be parked in the premier lot or the back lot (costs less)?" "Regular lot is fine, if self-park isn't available." "It's not." "Okay - regular. Thanks." 2) Walking up to the hostess: "Hi, we have a reservation for supper - we're 20 minutes early - can we wait in the bar?" "Your table isn't ready." [*It was 4:40pm on a Saturday. The bar seats were full - no other options. We waited, awkwardly, in the front lobby - no welcome, no accommodation, no apology or hurry, no "Can we bring you a drink while you wait?". One would have thought we were interrupting or not dressed right or something. Flat disregard and complete disinterest from the front desk. 3) Waitress: She was the nicest by far, but we had to flag her down 2-3 times mid-meal when we were clearly ready for fresh drinks, the plates were clearly done, it was time for dessert offers. Really felt like we were bothering everybody. SIX expensive drinks, two pricey main courses, one 'okay' dessert: $250. A smile would have been nice. Or, "thanks so much for coming in." Or even, "Gosh, we're under-staffed / extra-busy, thanks so much for your patience." - Again, waitress was the nicest of the bunch. She had several tables. Finally got out of there. Valet charge for the regular lot = $9(!). I've eaten here since the mid-1970's when I was a kid -- had my 9th birthday celebration there - great memories. Why the attitude now? The view of Biscayne Bay is truly amazing, the food is impressive-looking and okay-tasting. I just wanted to apologize for bothering them. The place is a cool Miami standard, but I won't be racing back to bother them any time soon.
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