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New York's Best Restaurants that are most frequently booked by customers of Ruby's New York
🤮 1/5 - Worst service in NoLita
By 👻 @Roberta C, 10/24/2021 3:00 am
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It's very hard to write this review, because as much as I absolutely LOVE the ambience and the food, the service in this restaurant is unacceptable. I've been to the restaurant three times over the last month and each and every time the service is far from what you expect at such a place. The hostess is not friendly at all. She greeted us with dismay and was not polite in any manner. The wait time was over 1h, so the hostess instructed us to sit next door and order some coffee (as the place belongs to the restaurant). After half an hour of waiting, the hostess came over and said that we could not all sit together in the table we were sitting, since it was a table for two and we were in five people (this, given the fact that we presented as a group of five since the begging and were informed by the very hostess that we should get a table in the cafe). Once we were moved to another table, the bad service continued. They brought over only 2 cups of water for a table of 6, and only brought the other 4 cups after we asked - which was a good 1 hour after we were sat. Then, halfway into our lunch, they said they needed to take one of our chairs, because the restaurant was at full capacity.
I'm only writing this review because I really do think that management needs to review their employees' manners. Both of the hostesses who receptioned me the 3 times I've been to Ruby's this month were beyond rude and made the whole experience a very annoying one.
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