Small portions. Unfriendly staff - Rolf and Daughters Nashville - Kaufe eine Reservierung
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Nashville's Best Restaurants that are most frequently booked by customers of Rolf and Daughters Nashville
Booked 2 times by Rolf and Daughters Nashville customers.
Ranked #5 in Nashville's Best Restaurants.
🤮 1/5 - Small portions. Unfriendly staff
By 👻 @Tariq S, 10/08/2021 3:00 am
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In short, we didn’t expect such a small entree portion (the same size as the starter). See pics. (Each portion could fit into one of their cocktail glasses. The entree as well) We never touched the entree and asked for it to be removed from our bill. Erica came and said they don’t do that. Then she dropped the bill and a to go box. Then we were ignored for 17 minutes, even though Erica walked past our table 4 different times. Asked to speak to a manager & Kelly took it off.
Conclusion: Just go to Earnest Bar & Hideaway. It’s the better version. You’ll get more attention. Better portion sizes. And better cocktails.
Full story:
We went to Rolf & Daughters on a Thursday evening, we initially met Erica with the pig tails at the host stand. She alone ruined our experience.
After making a reservation online, she informed us that we hadn’t actually made a reservation, but had simply been added to a waitlist. So apparently do not book online. They don’t use Opentable but Top as reservation/seating management system. Which is not the norm in Nashville. Despite being obviously understaffed, seeing Kelly the GM with the up do bun running food and Erica (she told me she is a manager as well) bussing patio tables, we did not feel ignored at all...yet.
Jack with the mustache our server, having at least 5 or 6 tables, promptly got us our drinks and food. We had a mezcal elixir that was delicious & a reposado tequila cocktail that was as well. Plus two other cocktails, those two were alright. Jack enlightened us to what we dishes we’d enjoy. So we got them. The sourdough, delicata squash, fioretto cauliflower, & spaghetti. 3 starters and an entree. Though the starters were small (not the sourdough), who cares, they’re starters. We got the entree and were immediately puzzled. It’s the same size as the starters. We discussed, and decided we didn’t want entree. It looked to have 2 cherub tomatoes, 2 mint leaves, some lemon zest bread crumbs, and maybe a cup of noodles.
We asked Jack is this the normal portion size & he said yes but paused, then asked us to wait. That’s the last time we interacted with Jack.
Erica came out and we told her, this is not what we expected, we don’t want it at all, can you take it off our bill and we will take the check. She told they don’t take food off bills. Made a snarky comment about vegans, Then left. After 14 minutes she came back and dropped the bill with a to go box made another shady comment and left. We were ignored by Jack & Erica for the next 17 minutes while they each passed our table and looked at us at least 3 times a piece (4 times in the case of Erica). Jack clearly wanted no parts of the interaction any longer. And Erica perused our position from a distance as if ensuring we did not walk out. My partner went to their car to grab something and that’s when Erica finally stopped by the table to inquire further (are you guys gonna pay the bill?), I asked to speak to a manager, she informed she was in fact a manager, so I asked to speak to a different one.
Kelly (I believe that’s her name) came to the table promptly. We had a real conversation with her. She informed us that the entree is 4.5 oz before cooking & 6.5 oz after cooking. In situations where they feel they’ve done nothing wrong, they usually don’t adjust checks. Lastly she said for future reference, please know that these are the portion sizes. Then she took the food off the bill and we paid cash, tipped handsomely & blew that popsicle stick.
Kelly is cool
Jack is cool
Erica singlehandedly made us wish we never came.
Rarely leave reviews, and I can’t remember the last time I left a negative one. I’m pretty sure this is the only one in years. Do with that what you will
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