Acceptable food, poor experience - ROKA Aldwych London - Kaufe eine Reservierung
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🤮 1/5 - Acceptable food, poor experience
By 👻 @Anon A, 12/29/2023 3:00 am
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Just to start on a couple of mild mild positives: the food is OK and the environment, whilst noisy, is pleasant. However at the prices charged you would expect the food to be better than OK and the experience to be very good. Unfortunately, beyond the food the experience was woeful. This seems to be a recurring theme over the more recent reviews and I wished that I had read them before booking. I don't know iof they were understaffed, poorly trained or if the waiter we had was just in the wrong job, but the experience was so poor that for the first time ever (in 45 years of dining in London) I removed the service charge. Just a few examples: - We tried to order scallops but the waiter said he didn't think there were any left. We asked him to check and he said there were definately none left. Imagine our surprise when the table that ordered 20 minutes after us has scallops delivered. - Where we were seated seemed to be in an alternative unverse as we and the table next to us barely had a visit from the waiters. No water refils (Roka Charlotte Street and Mayfair were very assiduous in this); no checking that the food was OK; plates left on the table for ages. - At one point, having been ignored for 15 minutes I had to go the Front Desk to get any service I could go on but the overall impression was of a total lack of hospitality: continuosly slow, lazy and surly service (with the exception of the lady on the front desk who came to help). For the same money we could have eaten at Murano or La Carectere and had exceptional food from owner operators who actually care about the hospitality they offer to their diners. Until something drastic is done with this restaurant I would avoid Roka Aldwych.
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