Rude Manager - disappointing experience - Roberta's Brooklyn - Kaufe eine Reservierung
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🤢 2/5 - Rude Manager - disappointing experience
By 👻 @Queena, 05/22/2021 3:00 am
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Had a disappointing experience here. After waiting 50mins for our pizza, it was clear they lost/gave away our order because the server running takeout order distribution had to ask what pizzas I had order and they were calling out order numbers 5-6 customers after ours with pizzas ready. A minute later a woman came out and says “it’s going to take 10 more minutes alright?” It was rude and I had not been pushy about my order taking long. The server noticed me still waiting and had asked me for my order number several times while trying to sort things out, so I felt it was completely unnecessary for her to come out, having never spoken or hearing from me, with that attitude. I gave her a look that said “ok, i guess,” (because what am I going to do - say no? I had been waiting 40mins already, we had friends who already received their orders, and I know it take 8-10mins to fire a pizza. Nothing I say is going to speed that up.) and she spits out “well it’s going to have to be ok.” and waved her hands dismissing me.
After we finally got our pizza, my friend asked if they would comp them considering it took so long and had to remake them. The server got this lady again (I’m guessing she’s a manager but sure doesn’t act like it) and she came out and started yelling at us that “You got your food! We don’t refund you if you got your food.” in front of all the other customers waiting. It was just a truly rude experience. I know restaurants are understaffed, staff are stressed, and dealing with a surge of people re-emerging to eat out - but we all just need to be kinder to each other. I don’t know what crap she had to deal with before today, just like she doesn’t know what I have dealt with either - it’s not nice to just dump on people. I want to have empathy but other reviews here and on Facebook seem to point to a similar problem. This is something the restaurant should take seriously because she’s tarnishing the brand and representing the restaurant poorly.
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