I put in my reservation on OpenTable for valentines day - Ristorante TOSCA Washington - Kaufe eine Reservierung
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🤮 1/5 - I put in my reservation on OpenTable for valentines day
By 👻 @Doug L., 02/08/2022 3:00 am
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I put in my reservation on OpenTable for valentines day weekend. Then I miss a call on Monday evening before my reservation asking me to call back to confirm. I plan to call back the next day on my lunch, but less than 24 hours later I get an email telling me my reservation was cancelled by the restaurant. I call when I get to my lunch break, when I had planned to call to confirm and ask what happened. I was told "That's what happens when you don't call back to confirm" in a very snarky tone. She said I should have responded to the email they sent me. I asked who it was from and she said "I don't know, the restaurant, do you want the reservation or not?" I asked where I could see the menu and she told me I needed to look at the email or website and decide. Her negative and flippant attitude was too much for me. I'm not paying $115 for dinner, plus alcohol and tip to be talked down to. Also, the email was from "Lauren O'Leary" which caused it to go to spam, not "RISTORANTE TOSCA" as she told me. Also, the voicemail didn't provide any information about a deadline or special menu. With everything the world is going through, kindness would be appreciated. No, I didn't call back immediately, but 24 hours would have been nice and I didn't deserve to be talked down to.
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