Avoid at all costs unless you enjoy being lied to and yelled at by management after they’ve conned you. - Restaurant Verde Dubai | Four Seasons Resort Dubai at Jumeirah Beach دبي - Kaufe eine Reservierung
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🤮 1/5 - Avoid at all costs unless you enjoy being lied to and yelled at by management after they’ve conned you.
By 👻 @Nadia B, 03/07/2024 3:00 am
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Please avoid at all costs unless you enjoy being scammed and lied to and yelled at by management who treat you as second class citizens if you haven’t come in with a billionaire sugar daddy. I came to visit with two other friends to celebrate my friends birthday. In the middle of the service, we were asked by manager Iman who asked us if we would move table as they need our table (bearing in mind this is still within our timeslot and we hadn’t finished our dinner!and after our server Mustafa advised we would have the table for the whole night). Iman said that due to the inconvenience she would discount the bill as well as give us free drinks once we moved. We agreed, and moved table to a 2 seater at the back next to the DJ, and order one drink each and waited a total of 2+ hours for the birthday dessert special that we had ordered. Once it came to paying the bill, Mustafa gave us the full bill and when I advised about what Iman had offered, he adjusted the bill to remove the 3 cheapest items on the bill that we had ordered before we moved. The last 3 drinks which we were told were free, were charged and cost £120!! They also gave us doubles without us ordering this and charged us fully for it. When I advised him that this was wrong, he refused to listen and told me he was busy and I just need to pay the bill. When speaking to Iman she then denied what she had offered us and said that she only offered free drinks once we closed the bill which was a complete lie. This was in the middle of our dinner.. how were we going to close the bill, especially when we weren’t instructed! We just followed the instructions of the staff! Iman spoke to me as if I was a second class citizen, saying things like ‘this isn’t the US, this is Dubai’. I had had enough at this point because it was clear I had been conned, so I agreed to pay the bill but I wanted the service charge removed because being yelled at and lied to after spending AED 2200 (almost £500) is not something I’d ever be willing to pay extra for. (I have never in my life asked for service charge to be removed from a bill) Then fuhad/farhad came and I told him I have no issue in paying the bill but I wasn’t happy with the service as we lost our table and was lied to. I asked him to take off the service charge which he said ‘no problem’ and then tried to trick us by putting the card machine on front of us immediately with the full amount. When I challenged him, he said that service was not included in the bill, but then I read the bill that clearly states that service is included! Iman then chipped in and said ‘this is Dubai, we cannot take the service off’. I have no idea if this is true, but when I told her that Fuhad just agreed to remove it, she then yelled in my face saying ‘WE CANT REMOVE THE SERVICE’. The lies and being treated as if im stupid is unbelievable. I ended the night in tears because I could not wrap my head around how people can be so entitled and lie to my face and treat me as if I cannot do basic math. The trickery and deceit is so immoral and the only reason I did not just walk out or cause a scene was because I did not want to be arrested. The staff were aggressive and played on their privilege. I will never return and if you do not want to be taken advantage of, then stay away! The worst dining experience of my life. I’ve had better service in a McDonalds.
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