Huge Portion, Great Taste, Horrible Service - Raku MacDougal Street New York - Kaufe eine Reservierung
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🤢 2/5 - Huge Portion, Great Taste, Horrible Service
By 👻 @Yu En Hsu, 12/23/2019 3:00 am
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I visited Raku on a Wednesday night for dinner for two at around 7 p.m. Still, the restaurant was full, and the hostess (receptionist?) told us to leave a name and number and expected around one-hour wait time, which is fine and understandable and even made me even more excited about dining here.
However, the hostess was extremely rude when asking for my contact information. She was impolite and impatient when I was giving my name, which is a four-letter name, and told me to provide her with a whatever name. NO. It is my name, and if I can spell Raku, a four-letter word, the restaurant should be able to get my name correctly. This was such a disappointing first interaction with the restaurant that I wanted to walk out, but my friend insisted on dining there, so we did.
We ordered "niku" udon and "oyaku don" and both were delicious. We wanted Chawanmushi for appetisers, but the server told us the wait time is over 30 minutes. Disappointed again, I decided not to get the egg; however, the server got pushy and told me to order that dish. He only dropped it after the fourth time I said no: "I don't want the appetiser served after I finish my mains."
Overall, this was an awful visit, and I don't recommend anyone to spend money in this restaurant. Even though the food was quite good and the portion was huge, there are many Japanese restaurants in NYC with equally tasty food and much better service.
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